Computer System Analyst

Job Description

This position requires a hybrid work environment with onsite work 3-5 days per week in Bethesda, MD depending on the requirements of the program

Responsibilities:

Provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinate with the Project and/or Program Manager to ensure problem solutions and user satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Provide daily supervision and direction to support staff.

Basic Qualifications:

A Bachelor's Degree along with at least five (5) years of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least seven (7) years of relevant work experience.

3 years of software development analysis experience

3 years of experience preparing milestone status reports and deliveries/presentations on systems concepts and on system upgrade projects

US Citizen with the ability to obtain a Level 5 (NACIC) security clearance

One or more of the following certifications (or current equivalent)

Foundation Certificate in IT Service Management (ITIL) v3 or higher

Certificate in Microsoft Operations Framework (MOF)

MTA: Microsoft Technology Associate

MCSA: Microsoft Certified Solutions Associate

MSCE: Microsoft Certified Solutions Expert

Apple Certified Associate - Mac Integration Basics (current or current -1 version)

Apple Certified Support Professional (current or current -1 version)

CompTIA A+ Certified Professional

CompTIA Network+ Certified Professional

CompTIA Security+ Certified Professional

Jamf Certified Tech

Jamf Certified Expert

Preferred Qualifications:

A Master of Science (MS) in Information Technology

5 years of software development analysis experience

5 years of experience preparing milestone status reports and deliveries/presentations on systems concepts and on system upgrade projects

Full-time

Hybrid remote