Helpdesk Support On-site Full-Time

Job Description

IT Support Technician (Onsite – Albany, NY)

Starting at $23/hr Full-Time In-Person Only

We are seeking a dependable and customer-focused IT Support Technician to provide onsite technical support for one of our valued clients in Albany, NY. This role is ideal for someone with strong troubleshooting skills, a professional attitude, and a passion for delivering outstanding service. You’ll be responsible for resolving help desk tickets, maintaining systems, and performing minor upgrades across a variety of hardware, networking equipment, and software platforms.

Key Responsibilities:

Serve as the onsite IT contact for the customer, prioritizing and resolving technical issues efficiently.

Troubleshoot and repair laptops, desktops, printers, and peripheral devices.

Perform regular maintenance and updates on hardware and software systems.

Provide support for Office 365 and assist with mobile device configurations.

Deliver basic end-user training and ensure high levels of customer satisfaction.

Document all service activities, issues, and resolutions in the service management system.

Represent the organization with professionalism and a "do-what-it-takes" attitude.

Required Qualifications:

1–3 years of desktop support experience in a business or enterprise environment.

Proficiency in diagnosing and resolving issues related to hardware, software, operating systems, printers, and networking.

Experience supporting and administering Office 365.

Familiarity with basic networking protocols and equipment.

Strong interpersonal and communication skills.

Ability to support and troubleshoot mobile devices.

Valid NYS driver’s license.

Preferred Qualifications:

Experience with Google Workspace (formerly G Suite).

Prior exposure to Active Directory environments.

Schedule:

Monday to Friday

8-hour shift

Onsite work only (Albany, NY 12203)

Compensation & Benefits:

Starting pay: $23/hr

Health, dental, and vision insurance

401(k) with company match

Flexible Spending Account (FSA) & Health Savings Account (HSA)

Paid time off and holidays

Life insurance

Professional development assistance

Employee referral program

TES Staffing is a regional staffing and HR services company. We work with Western NY's top companies to offer our applicants a wide variety of choices when looking for their next career opportunity. We will work with you to identify your strengths and try to match you up with the right job opening we have at that point in time. We look forward to working with you and cannot wait for you to create your future together!

Full-time