Service Advisor

Service Advisor – Automotive

Job Description

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

Attitude is everything—greet service department customers promptly and courteously

Listen to each customer and clearly articulate repair needs to techs

Upsell recommended/additional services using low-pressure, high-integrity methods

Provide accurate estimates of repair/maintenance costs

Adherence to dealership policy on customer vehicle care and operation

Follow up on each repair and keep customers informed of progress

Sell and manage extended warranties

Inspect repair quality and ensure that all work is complete

Notify customers when vehicles are ready for pick up

Review and explain repairs and associated costs with customers

Handle minor customer concerns and complaints

Keep Service Manager informed of all problems and potential problems

Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education.

Available Benefits include medical insurance with HSA options that include employer contribution to your HSA. Dental Insurance, Vision Insurance, Life Insurance.

Paid Maternity Leave

PTO after 90 days of employment

Vacation up to three weeks depending upon years of service

401k retirement account with annual lucrative employer match

Ancillary supplemental products available.

About

The Gerald family has been selling automobiles in the Chicago area since the mid-1930's and has been proud to be a part of the communities they serve for decades!

We have succeeded in our endeavors because of a profound respect for our customer. The name Gerald stands for honesty and the highest standard of excellence.

The Gerald management team and employees are some of the most outstanding in the business. As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage. Over many years, Gerald has meant Service.