Systems Analysis, Professional

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Position Overview:

Enterprise Operations & Technology Division's Enterprise BTO Department is looking for a Systems Analyst with strong analytical qualities, sound technology experience, and excellent communication skills. The primary responsibility shall be to provide administration and integration support for Freddie Mac Web Content Management (WCMS) Platform - Acquia. Additionally, as a systems analyst, the candidate shall effectively support other multiple concurrent technology projects and products in a fast-paced environment working closely with IT, business, and vendor stakeholders.

Our Impact:

The Systems Analyst will effectively support other projects in a fiscally responsible manner that enhances productivity and the quality of the employee experience. The projects are related to business applications and capabilities used by Chief Administrative Office (CAO) & Legal business Divisions that leverage mostly COTS and SaaS solutions. The Systems Analyst shall also participate in assigned maintenance, operational, and other business support tactical activities to deliver value to the department and customers.

Your Impact:

• Manage and configure WCMS Platform (Acquia)

• Manage new subscriptions, sites, and solution design with Acquia Cloud Site Factory (ACSF)

• Manage certificate renewals, identity & access management onboarding, and security vulnerability remediation

• Support Bitbucket Cloud, Content Delivery Network (CDN), and Cloud Flare Web Access Firewall (WAF) instances and configurations

• Work on and/or lead project tasks belonging to multiple and concurrent projects

• Engage with stakeholders to identify, understand, and complete business and non-functional scope, requirements, and processes

• Research and evaluate different technology solutions involving COTS/SaaS or custom build or both

• Participate in cost-benefit analyses per approved scope, assumptions, constraints, and evaluations

• Collaborate with project managers, developers, test analysts, engineers, and other stakeholders through the project lifecycle, and assist in project status reporting and communications

• Develop test plans and provide support to ensure accurate and reliable product validation

• Be an active Subject Matter Expertise (SME) on business use of solutions, systems, and processes

• Support impact analysis related to applications’ maintenance and support

• Lead and/or support assigned ad-hoc activities related to business technology, analysis requests, and vulnerability remediation

Qualifications:

College Degree or equivalent experience; work towards advanced studies/degree preferred

Typically has 2 - 4 years related experience

Experience working in and running WCMS Platforms and components such as Content Delivery Network (CDN), Acquia Site Factory or Acquia Cloud, Cloud Flare Web Access Firewall (WAF)

Practical knowledge and hand on experience in using Bitbucket, pipelines, branching models, workflow, Linux command line, CI/CD, and release management

Experience with supporting and/or handling IT projects including infrastructure projects

Experience in end-to-end analysis, design, implementation, and support of applications involving COTS & SaaS

Experience with Agile and SDLC projects, and/or Operations involving production application maintenance, support, and business operations

Strong analytical and process design skills; ability to define data requirements and integrations

Experience with troubleshooting system or product issues

High level understanding of cloud, hardware, software, and infrastructure technologies (networking, file systems, databases etc.,)

Keys to Success in this Role:

Must have good problem-solving and strong social skills

Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation

Motivated to learn new technologies and identify process improvements and efficiencies

Proactive in nature with customer satisfaction as a primary goal

Ability to learn and adapt to new technologies and tools

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Non-Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $84,000 - $126,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

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