Energy Efficiency Program Manager

Closes: May 27, 2025

Starting Range: $57,559 to $110,421

Full Range: $57,559 to $135,903

Job Description

Avista is looking for an individual to establish and maintain strong working relationships with internal and external stakeholders to ensure delivery of regulatory requirements within the Energy Efficiency department. Establish and maintain relationships with energy management software vendors utilized at Avista. Coordinate meetings and presentations with the Energy Efficiency Advisory Group. Recommend and implement improvements to processes and procedures as needed. Accountable for timely delivery of required regulatory deliverables as assigned.

Responsibilities

Manage vendor relationships for energy management tools including but not limited to Bidgely, iEnergy, and InformCRM, maintaining knowledge of system features, roadmap and issues. Providing recommendations or revisions based on department needs.

Manage and coordinate Energy Efficiency Advisory Group (EEAG), ensuring to recruit new memberships. Additionally, facilitate advisory group meetings, presentations and correspondence.

Understand and facilitate regulatory deliverables for the Energy Efficiency department, providing a direct liaison between EE management and Regulatory department. Participate in meetings with UTC staff.

Coordinate delivery of regulatory deliverables to include but not limited to Annual Conservation Report, Annual Conservation Plan, Biennial Conservation Report, and Biennial Conservation Plan.

Demonstrate creativity, new approaches to standard processes, "out-of-the-box" thinking, challenging the status quo.

Expected to deliver a high level of Customer Focus to ensure a positive customer experience outcome. Establishes and maintains a strong working relationship between Regulatory, Customer Solutions, Corporate Communications and other departments.

Requirements for Program Manager I (Starting Range $57,559 - $73,963)

BA/BS or equivalent experience in marketing, communication, business or related field

1+ years of related or relevant experience including customer interaction

Basic understanding of natural gas and electric construction.

Demonstrated dispute/disagreement resolution skills

Strong collaboration and facilitation skills, general business/office processes and equipment, intermediate level computer skills, MS Office Suite intermediate skill level

Strong verbal and written communication skills

Strong Customer service and interpersonal skills - work as liaison between both internal and external customers

Ability to prioritize and manage multiple projects

Basic Math Skills

Attention to detail including proofreading

Requirements for Program Manager II (Starting Range $65,410 - $84,379)

3+ years of related or relevant experience with Energy Efficiency, customer programs or applications including customer interaction.

BA/BS or equivalent experience in marketing, communication, business or related field.

Intermediate understanding of natural gas and electric construction

Ability to cultivate business relationships

Knowledge of residential and commercial lighting, heating, cooling, ventilation, and Energy Efficiency applications

Familiarity with regulatory guidelines and Public Utility Commission funding

General business/office processes and equipment

Intermediate Level computer skills; including MS Office Suite

Strong verbal and written communication skills

Strong Customer Service and interpersonal skills - works as liaison between both internal and external customers'

Ability to prioritize and manage multiple projects with attention to detail, including proofreading

Requirements for Program Manager III (Starting Range $84,939 - $110,421)

BA/BS or equivalent experience in marketing, communication, business or related field.

Must have a valid driver’s license and 5+ years or related or relevant experience with Energy Efficiency, energy assistance or customer programs or applications including customer interaction. Intermediate understanding of natural gas and electric construction preferred. Knowledge and understanding of low-income rate assistance program (LIRAP), federal low-income heating and energy program (LIHEAP) and other funding and outreach applications.

Demonstrated dispute/disagreement resolution skills. Strong collaboration and facilitation skills. Demonstrated project/program management. Strong ability to cultivate business relationships and maintain relationships both internally and externally.

Knowledge of customer data base systems and energy efficiency tools. Strong understanding of guidelines and Public Utility Commission funding. General knowledge of business/office processes and equipment. Intermediate level computer skills (i.e. MS Office Suite).

Strong verbal and written communication skills. Strong Customer service and interpersonal skills - work as liaison between both internal and external customers.

Ability to prioritize and manage multiple projects. Basic Math Skills required.

Ability to prioritize and manage multiple projects with attention to detail including proofreading.

Other combinations of education and experience may be considered.

Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane, Washington headquarters at least 3 days per week including Mondays and Tuesdays with an additional day determined by the employee and manager.

To Apply

We encourage you to apply as many of our positions have step progressions to account for an incoming employee’s various levels of knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".

Benefits

At Avista, we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at

Pre-employment screening requirements

Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista’s Commitment to Equal Opportunity

Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at if you would like assistance.