Telephone Operator - UPMC East
Description:
UPMC East is currently hiring a fulltime Telephone Operator to join our team!
Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Telephone Operator opportunity offers many ways for you to get involved!
UPMC East is currently seeking an organized and detail-minded individual to fill a fulltime Telephone Operator role. This position will be scheduled to work either a daylight or evening shift (8 am to 4 pm or 2 pm – 10 pm). This position will also have rotating weekend/holiday responsibility.
UPMC offers a competitive benefits package and the opportunity to continue to grow professionally from both a technical and managerial standpoint.
Candidates will be placed into the appropriate job title/salary grade based on experience and education.
**Purpose:**
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
**Responsibilities:**
+ May train new operators.
+ May be required to do system data entry on request.
+ Provide service to multiple answering service clients utilizing individualized protocols.
+ Process appropriate emergency code or STAT page.
+ Initiate voice pages when required.
+ Provide Physician on call information to requesting individuals.
+ Use required phrasing at all times when answering telephone calls.
+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
+ Determine callers requirements (extension desired, information requested, etc.) and transfer call.
+ Provide status report on any page in progress to the individual requesting the page.
+ High school graduate or equivalent.
+ 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
+ Must be able to work all shifts, 7 days a week.
+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
**Licensure, Certifications, and Clearances:**
+ Act 34
**UPMC is an Equal Opportunity Employer/Disability/Veteran**