Language Expert - Head Interpreter - Arabic

Job Summary

Performs duties and carries out responsibilities for the delivery of (including but not limited to) his/her duties as a Language Expert and Head Interpreter of the language pair of his/her expertise.

Key Responsibilities & Duties

Language Expert

• Receives translated materials delivered by third-party translation vendors to perform review validation cycle.

• Translates short documents (announcements, blogs, press releases) urgent requests, and confidential/sensitive documents.

• Creates, maintains, and distributes translation memory (TMs) and glossaries in the corresponding language pair to vendors.

• Works with ICANN staff and community members (native speakers of non-English languages) to confirm/validate terminology and include and implement TMs and glossaries.

• Works with the Language Services team to develop and deploy the Quality Assurance process and rating system to ensure work delivered by third-party language service vendors is consistent and of highest quality.

• Supports the Communications Department, working primarily with the Content team.

• Supports the web development team by providing translations, revisions, proofreading.

• Translate reports and reviews report translations.

• Collaborate on video work (voiceover and subtitles).

• Translates infographics, translates/reviews engagement materials, ICANN Learn Courses, surveys, and other content as requested.

• Performs monthly reviews of newsletter translations.

• Collaborates with the Comms Team to improve EN source files.

• Works with ICANN staff on the inclusion and use of terminology.

• Acts as Community/ICANN/regional liaison for language support.

• Keeps up to date with the latest translation technology tools and training.

• Attends Comms/LS Team all-hands meetings.

Head Interpreter

• Monitor performance of interpreters within their language pair team.

• Ensures services provided by language team members during ICANN meetings are efficient and timely.

• Coordinate distribution of TMs and glossaries among language team members.

• Assist in training new contract interpreters.

• Develops onboarding materials for new interpreters.

• Builds technical glossaries for specific sessions together with interpreters.

• Schedules interpreters in rooms where interpretation is needed during ICANN meetings.

• Prepares and distributes materials and glossaries to interpreters in advance of each ICANN Meeting.

• Coordinates and/or provides interpretation support during ad-hoc and regional meetings.

• Discusses latest developments in subject area to ensure interpreters have the necessary background information.

• Provides teleconference interpretation support - coordinates this service in respective language teams.

Other duties as assigned or requested

• Helps develop terminology standards in coordination with the staff and in consultation and coordination with language services provided by vendors.

• Participates in evaluation and new workflow related to new language technologies.

• Works constructively with supervisor to produce periodic reports using Language Services performance metrics.

• Will receive training for project management of Blogs and Announcements (creates, follows up and closes tickets in Samanage and/or SolarWinds, delivers completed translations to WebAdmin or requestor, updates the tracking sheets, sends queries to ICANN content).

Required Knowledge, Skills, and Abilities (KSAs)

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• Broad knowledge and experience in interpretation and translation

Proficient in:

o RWS (SDL TRADOS Platform)

o Mac desktop environment experience

o Adobe Illustrator and Adobe InDesign

o MS Office (Word, Excel, Power point, Outlook)

• Demonstrated ability to work remotely yet in constant communication with teammates and department management.

Education and Experience Requirements

Education

• Associate or Bachelor’s Degree required in Translation and Interpretation.

Experience

• Minimum 5 years of experience in translation with a bachelor’s degree, or 7-8 years of progressive work experience without bachelor’s degree

• Prior international experience preferred.

• Prior experience working for an international organization strongly preferred.

• Knowledge in RWS (SDL Trados and Multiterm) and Simultaneous interpretation.

• Project management experience preferred.

• Translation and/or Interpreter certification/credential is required

Languages

=> Fluency in English, both written and spoken is required.

=> Fluency in Arabic, both written and spoken is required.

Working Conditions & Physical Requirements

• International travel will be required to support ICANN-related meetings as requested for lengths of 7-10 days for each trip, approximately three times per year, likely on different continents.

• Willingness and ability to travel domestically and internationally as needed.

• Willingness and ability to travel domestically and internationally 50 % of the time, or as needed

• Ability to travel without restrictions globally, frequently with limited notice is required.

• Comfort level with an international work environment that requires availability at times outside normal business hours, seven days per week.

• Work location is primarily remote from home, with a possible schedule to come to the LA office once a week, or twice per month.