Desktop Support Technician

Job Description

Onsite Desktop Support Technician (Direct Hire Position)

Immediate Need: We are seeking an Onsite Desktop/End User Support Technician with at least 2 years of desktop support experience. The ideal candidate should possess skills in Windows 10, imaging, deployments, hardware break/fix on desktops and laptops, end-user support, MS applications, remote tools, ticketing systems, and have strong communication and documentation abilities.

Job Description:

Advise staff on appropriate procedures for directing their IT-related queries and recommendations.

Receive and document requests for support.

Decide on the most suitable ways of providing aid.

Deliver IT and related assistance upon request, or as deemed suitable.

Configure new desktops, routers, modems, and similar devices.

Perform routine inspections and upkeep of existing installations.

Update computer operating systems and other important software as needed.

Substantiate requests for hardware and software purchases and upgrades, if appropriate.

Provide suggestions on appropriate training for staff

Education and Experience:

Requires 1-2 years of relevant experience.

Knowledge of relevant software and hardware systems.

May require additional customer-specific certifications or training as required.

Skills:

Excellence in communication and customer-facing skills.

Strong oral, written, and interpersonal skills.

Ability to follow instructions and processes with minimal instruction.

Ability to lift and/or move various computer equipment up to 50 lbs.

Must own a basic repair kit.

Additional requirements may exist if an offer of employment is extended.

Additional Information:

All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.

F2OnSite supports and adheres to all state laws regarding background checks.

This position requires specific work hours to be adhered to. Typically, the work hours are not flexible, so you must be available to work during those hours.

About Us: F2OnSite, based in Plano, Texas, operates across the United States and Canada in more than 17,000 zip codes. We provide top-tier IT Services 'Boots on the Ground' onsite support for our customers. For more information, visit [ F2OnSite is an equal opportunity employer. We do not discriminate against any person due to their race, sex, national origin, religion, sexual orientation, age, disability, genetic information, pregnancy, or any other protected characteristic as designated by applicable federal, state, or local laws.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Full-time