At least 2 years of experience in customer service
Should have an interest in Ohio history and government
Must be comfortable with public speaking
On behalf of the Deputy Director of Museum and Education and under the direct supervision of the Historic Site Manager, the Statehouse Interpreter conducts tours of the Capitol Square complex, assists tour groups as they enter and exit the Statehouse, gives educational speeches to tour groups regarding matters of historical interest, researches and creates content for specialty tours, creates and portrays a historic character for specialty tours.
Collaborates with the Tour Coordinator to assist volunteer tour guides as needed. Checks groups in for the tours in the Map Room, confirms schedule with group leaders, and answer questions groups leaders have. Serves as the main check-in person for legislators and legislative staff who meet with groups. Assists with coordinating groups in and out of the Map Room, assists with lunch time coordination, and confirms space availability with volunteer tour guides.
Provides customer service to visitors by answering their questions, helping with wayfinding, and being familiar with the daily activities taking place in the Capitol Square complex. Familiarizes themself with the legislative activities in order to assist visitors and tour groups. Acts as the liaison between tour groups or visitors and legislators or legislative staff. Checks in with the House and Senate Clerk offices to confirm legislative schedules.
Assists in the research, development and implementation of Statehouse educational material and programs. Copies and maintains stock of public brochures and in-house forms. Takes photographs of various departmental events and exhibits. Maintains and updates social media pages. Other related duties as assigned.
Requirements\: high school diploma; some college or college degree preferred. Must be comfortable speaking with the public. Experience giving tours or leading classes is a plus. Must be able to stand and walk for extended periods of time. Must have an interest in Ohio history and state government, but no previous experience in those areas is required.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
The Capitol Square Review and Advisory Board (CSRAB) is responsible for maintaining the historic character of Capitol Square while providing for the health, safety and convenience of those who work in and visit the complex. CSRAB is charged with interpreting the role of Ohio's Statehouse in national and Ohio history, to celebrate its art and architecture and to highlight its ongoing impact on the daily lives of Ohioans and thereby inspire all Ohioans to participate in state government.