Renewal Sales Representative

Key Responsibilities:

• Responsible for driving, forecasting and ensuring the closure of renewals.

• Manage the different facets of subscription and support renewals.

• Prepare the renewal proposals, invoices, notifications, and update customers for upcoming contract

expiration.

• Connect with partners/customers directly to negotiate terms and conditions to consult and sell

specific renewal product, including multiyear renewal, co-term renewals and upsell.

• Drives and own the transformation of perpetual license to SaaS licenses with partners and

customers.

• Collaborate cross functionally with Sales, Pre-sales, Finance and Customer Success team to close

renewals.

• Identify customer needs, pain points and demonstrate account management capabilities to guide

renewal closure.

• Develop risk mitigation strategies to reduce churn rates.

• Responsible for accurate forecasting and management of the deal through entire sales cycle.

• Forecast trends and give suggestions on how those trends can enhance retention rates.

Requirements:

• Minimum Bachelor’s Degree in a related field with strong analytical background or equivalent

experience.

• Minimum 10 years of sales experience in the field of renewals, sales and quota carrying in SaaS

company.

• Excellent customer management skills with external stakeholders leading to customer retention and

adoption for SaaS model.

• Familiar and demonstrated good proficiency regarding contract renewal processes.

• Ability to operate under strict deadlines and know how to prioritize the assigned tasks.

• Detailed, strong follow up and good time management skills.

• Willing to travel to meet with customers or partners when required.

• Excellent proficiency with Microsoft Office applications, especially MS Excel.

• Excellent spoken and written communication skills in Vietnamese, English, and other languages

among SEA countries will be preferred.