Sr Manager, Operations Excellence (Communications- US Tech)

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Department Overview

The Sr. Manager, US Market Technology Communications will be responsible for leading all aspects of US technology deployment communications as well as our internal US Market Tech communications strategy. This role requires a resilient and adaptable leader who will partner with key vendors and internal McDonald’s teams to provide our 13,600 U.S. Restaurants a seamless deployment and activation experience.

This role involves improving processes, crafting effective communications, encouraging support from collaborators, and ensuring organizational alignment. They will serve as an influencer and persuader, bridging the gap between technical teams, business leaders, and owner/operators to drive successful outcomes. This individual will also be an experienced people leader, passionate about growing the next generation of great communicators.

Accountabilities and Responsibilities:

Leadership & Vision Alignment

+ Provide strategic direction for communication efforts, ensuring alignment with McDonald’s vision and long-term goals.

+ Lead with resilience and emotional intelligence, maintaining focus and encouraging confidence in fast paced environments.

+ Serve as a trusted advisor to senior leaders, providing insights and strategies to achieve ground-breaking objectives.

Communication & Stakeholder Engagement

+ Develop and implement detailed communication strategies to promote alignment and support among internal and external collaborators, such as owner/operators.

+ Develop compelling narratives, messaging, and storytelling that reinforce the "why" behind transformation initiatives.

+ Lead organizational rhythms, including leadership meetings, engagement calendars, and strategic updates, ensuring transparency and consistency.

+ Develop connections with cross-functional teams to collaborate with collaborators and address outstanding communication needs.

+ Partner with initiative teams and cross-functional business partners to lead the development and execution of an end-to-end communication plan.

Change Management Expertise

+ Apply change management standard methodologies to ensure a smooth adoption of transformation initiatives.

+ Identify and address barriers to change, fostering partner confidence and reducing resistance.

+ Act as a change agent, promoting understanding and alignment across all levels of the organization.

Team Leadership

+ Lead a highly efficient team of communications professionals at different career stages.

+ Build and lead the intake process for communication support, ensuring we are following a prioritization methodology and aligning work to the correct team and team members.

+ Develop and amplify the voice of US Market Technology through support of leadership communications across multiple channels.

Qualifications

+ 8+ years’ validated experience working in business, communications, change management or other related areas.

+ Outstanding written and verbal skills, including a demonstrated ability to collaborate with technical team members, technical language, and offer translation into concepts that are easily understood by general business or executive audiences.

+ Consistent track record of driving and implementing successful, insight-based, creative communications programs that delivered against brand business objectives, on time and within budget

+ Experience with technology or major program deployment or change preferred.

+ Proven combination of education and years of professional experience showing ability to work with senior leader teams, provide strategic recommendations, and implement action.

+ Ability to present in front of and lead discussions among large audiences.

+ Capable of being structured and methodical, while also flexible and adaptable to changing organization needs, technology innovation, and interpersonal transformation.

+ Skilled with Microsoft Office Suite (Office 365 / O365, including Teams, SharePoint, Word, Excel, PowerPoint, OneNote). Able to show experience with or potential to learn Smartsheet and other digital tools.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

Salary Ranges-$149,260.00 - $190,310.00

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact . Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: 1250