Call Center Manager

Job Duties include but are not limited to:

Manage employee schedules

Training and supporting employees

Monitoring employee performance

Manage inbound and outbound calls in a timely manner

Identify customers' needs, clarify information, research the issues and provide solutions and/or alternatives

Build sustainable relationships and engage customers by going above and beyond to provide satisfaction

Leave notes highlighting key points of all conversations in our call center database in a comprehensible way

Help to meet personal and team target goals

Monday-Friday, 8am-4pm/9am-5pm $19-$23/hr

Axiom offers the following benefits: Medical, Dental, Vision, and Life Insurance. Sign up when you start your assignment!

Responsibilities include but are not limited to:

Previous experience in a customer support role

Managerial experience required

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities, and manage time effectively

High school degree or equivalent

Thank you for reviewing our Call Center Manager position. Please register with Axiom to apply:

IND501