Financial Operations Business Analyst

This position is open until filled with an initial application review to take place after May 28, 2025.

The salary for this position is $5,720 - $8,000 per month, depending upon qualifications and internal equities.

The mission of San Diego State University Global Campus is “to be a world leader in delivering innovative educational experiences to all learners, expanding opportunity and transforming lives. Our programs and technologies are ever evolving to meet ever-changing needs; our high level of service and support is constant.” SDSU Global Campus serves as a principal University liaison with the greater San Diego community and provides a wide variety of traditional and nontraditional, credit and noncredit educational experiences designed to fit the lifestyle and expectations of working adults and other lifelong learners. In addition, Global Campus provides a range of academic and special programs for individuals and groups at various times, in various locations, and via various modalities, including technology based programs -- throughout the year. The primary audiences include workforce, military, working adults and international constituencies.

The primary purpose of the Financial Operations Business Analyst (FOBA) position is to perform analyses of Global Campus (GC) business operations, develop metrics, research best practices, and develop recommendations. The FOBA will support the data, reporting, and analysis needs of SDSU Global Campus business processes.

The scope of the position will support the management of Global Campus, underlying systems such as Salesforce CRM, Student Information Systems (Peoplesoft & Jenzabar Campus Marketplace), Oracle, EAB Navigate, and Tableau systems. The position will help define the financial data structure and reporting needs of Global Campus, document, share, and consolidate data in order to validate, normalize and ensure optimal system linkages, usability, and reporting. The position will support staff usage of technical systems and address complex problems to better meet GC’s data delivery and interpretation needs. This includes developing, integrating, and implementing processes, services, and software that aid in delivering data and actionable insights to the GC stakeholders.

The position will analyze business processes/requirements with stakeholders and identify areas of improvement to increase operational efficiency, liaising with IT development to improve the process and quality of data delivered to users. The incumbent will also work closely with the data analyst and IT to review, document, and ensure all data sources and definitions are consistent and accurate to ensure data/reporting integrity. Additionally, the incumbent will partner with users and stakeholders to better understand their data access and reporting needs, as well as perform unique analyses on multiple data sets.

This position requires strong attention to detail, a deep understanding of institutional data and processes, the ability to work independently, and awareness and application of higher education issues. Under the general supervision of the Associate Dean of Finance and Operations, this position requires the ability to design and translate complex institutional business processes and data needs into usable information for the college’s decision-makers. Other related duties as assigned. Strong analytical, statistical, communication, and technical skills are essential.

Responsibilities

The primary purpose of the Financial Operations Business Analyst (FOBA) position is to perform analyses of Global Campus (GC) business operations, develop metrics, research best practices, and develop recommendations. The FOBA will support the data, reporting, and analysis needs of SDSU Global Campus business processes.

The scope of the position will support the management of Global Campus, underlying systems such as Salesforce CRM, Student Information Systems (Peoplesoft & Jenzabar Campus Marketplace), Oracle, EAB Navigate, and Tableau systems. The position will help define the financial data structure and reporting needs of Global Campus, document, share, and consolidate data in order to validate, normalize and ensure optimal system linkages, usability, and reporting. The position will support staff usage of technical systems and address complex problems to better meet GC’s data delivery and interpretation needs. This includes developing, integrating, and implementing processes, services, and software that aid in delivering data and actionable insights to the GC stakeholders.

The position will analyze business processes/requirements with stakeholders and identify areas of improvement to increase operational efficiency, liaising with IT development to improve the process and quality of data delivered to users. The incumbent will also work closely with the data analyst and IT to review, document, and ensure all data sources and definitions are consistent and accurate to ensure data/reporting integrity. Additionally, the incumbent will partner with users and stakeholders to better understand their data access and reporting needs, as well as perform unique analyses on multiple data sets.

This position requires strong attention to detail, a deep understanding of institutional data and processes, the ability to work independently, and awareness and application of higher education issues. Under the general supervision of the Associate Dean of Finance and Operations, this position requires the ability to design and translate complex institutional business processes and data needs into usable information for the college’s decision-makers. Other related duties as assigned. Strong analytical, statistical, communication, and technical skills are essential.

This position is responsible for but not limited to:

Core Responsibilities 70%

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

Accessing data from multiple sources including: Peoplesoft (multiple modules - SR, Admin, FA, SF), Salesforce CRM, Campus Marketplace, Oracle, EAB Navigate, and Tableau system.

Leading ongoing reviews of business processes and developing optimization strategies.

Staying up-to-date on the latest processes and IT advancements to automate and modernize technical and operational systems.

Lead meetings and presentations to share ideas and findings on an ad hoc and regular cadence.

Performing requirements analysis.

Analyzing and interpreting data for decision-making.

Establish procedures for collecting, managing, and updating data from each source.

Establish processes to identify and correct errors on a regular basis.

Use systems workflow and logic flowchart techniques.

Analyze information to design visualizations that maximize user understanding and usage.

Managing projects, developing project plans, and monitoring performance.

Updating, implementing, and maintaining procedures.

Serving as a liaison between stakeholders and users.

Monitoring deliverables and ensuring timely completion of projects.

Documentation and Training 25%

Documenting and communicating the results of work.

Maintain Global Campus data dictionary.

Effectively communicating insights and plans to cross-functional team members and management.

Gathering critical information from meetings with various stakeholders and producing useful processes.

Working closely with clients, technicians, and managerial staff.

Ensuring solutions meet business needs and requirements.

Performing user acceptance testing.

Assessing performance and viability of ongoing and new processes and technologies.

Other Duties and Responsibilities as Assigned 5%

Other tasks as assigned

Qualifications

KNOWLEDGE & ABILITIES

Exceptional analytical and conceptual thinking skills.

The ability to influence stakeholders and work closely with them to determine acceptable solutions.

Advanced technical skills.

Excellent documentation skills.

Fundamental analytical and conceptual thinking skills.

Experience creating detailed reports and giving presentations.

Competency in Microsoft applications, including Word, Excel, and PowerPoint.

Ability to meet deadlines in a fast-paced environment.

Excellent planning, organizational, and time management skills.

Experience leading and developing top-performing teams.

A history of leading and supporting successful projects.

REQUIRED MINIMUM QUALIFICATIONS

A bachelor's degree in business, data science, or related field and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

A minimum of 6 years of progressively responsible experience in business analysis or a related field.

PREFERRED

Master's of Business Administration degree.

Ability to use systems workflow and logic flowchart techniques.

Knowledge of formal data flow analysis methodologies.

Knowledge of CSU/SDSU campus-defined systems, applications, and standards.Knowledge of system development life cycle and structured systems development concepts.

Knowledge of CSU/SDSU systems (Salesforce CRM, Jenzabar Campus Marketplace, Student Information Systems (Peoplesoft), Oracle, EAB Navigate, and Tableau)Knowledge of client/server technologies.

Ability to communicate effectively.

Ability to apply consultative skills to assess user needs and communicate technology systems and solutions.

Ability to perform systems and applications needs analysis, prepare requests for proposals, and conduct feasibility studies.

Ability to analyze and interpret data and create appropriate analyses.

Ability to configure and use project management tools.

Ability to research and evaluate the functionality of vendor software to meet user needs, assess vendor proposals, and serve as a technical/vendor liaison.

ADDITIONAL APPLICANT INFORMATION

Candidate must reside in California and live within a commutable distance from SDSU at time of hire.

Job offer is contingent upon satisfactory clearance based on background check results (including a criminal record check).

San Diego State University Research Foundation is an equal opportunity employer. Consistent with California law and federal civil rights laws, SDSU Research Foundation provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin or any other categories protected by federal or state law.

Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. Our commitment to equal opportunity means ensuring that every employee has equal access to resources and support.

SDSU Research Foundation complies with Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), and other applicable state and federal anti-discrimination laws including grant or contract terms and conditions related to funded program activities. Further the SDSU Research Foundation maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.

SDSU Research Foundation makes all employment decisions including, but not limited to, applicant screening, hiring, promotion, demotion, compensation, benefits, disciplinary actions, and terminations on the basis of merit.

Full-Time Contract