Help Desk Support Technician

Seeking a Help Desk Support Technician to help increase the availability of quality data to drive decisions that improve student outcomes by modernizing the current student information system along with the quality of data in connected systems, which will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders. In this role, the Help Desk Support Technician will be expected to:

Provide all levels of support to the customer base, both remotely and onsite

Be the initial point of contact with end users requesting IT Support

Desktop/laptop troubleshooting

Software installation

Peripheral hardware implementation

Active directory administration

Provding remote assistance using various platforms

Provide support for M365 applications

Be good at organizing, prioritizing and planning

Update and maintain help desk records in accordance with established support procedures

Have excellent communication skills

Requirements

Skills

Required /Preferred

Years

Candidate Experience

Working in a help desk environment

Required

3

Providing support for M365 Applications

Required

3

Providing remote assitance using various platforms

Required

3

Desktop/laptop troubleshooting, and software installation

Required

3

Hadware Implementation and deployment

Required

3

Basic Active Directory Management

Required

3

Microsoft O365 experience

Preferred

BMC Footprints Help Desk experience

Preferred

MAC OS experience

Preferred

Benefits

Benefit Package includes:

Paid Sick Time

Insurance for Medical, Dental, Vision and Life Available

401(k) including Employer Match

HSA, Short-term & Long-term Disability Available

We are an EEO/Veterans/Disabled employer.