Service Advisor DARCARS Rockville

DARCARS Automotive Group is now seeking Service Advisors!

As the Service Advisor you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

Greet customers in a timely, friendly manner and obtain pertinent vehicle information

Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications

Generate and provide customers with a complete and accurate estimate of repair orders

Establish and communicate completion time of repair with customer and technician

Answer incoming service calls

Maintain and schedule service appointments

Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI

Follow the manufacturer’s warranty guidelines and procedures

Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)

Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

Must be able to manage in a fast paced work environment with limited supervision

Must have great customer service, phone and computer skills

Previous automotive Service Advisor experience highly preferred

Must be a minimum of eighteen years of age

Must have a valid driver's license

Must be able to pass pre-employment screening (background)

Benefits

Competitive pay and opportunities for bonus

Insurance: medical, vision, dental

Short-term and long-term disability plans

Life Insurance

401k

PTO and Paid Holidays

Employee discounts on vehicle purchases, parts and service repairs

Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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