Learning & Development Manager

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access

Tomas Arcata Admin

The Learning & Development (L&D) manager oversees the design, development, implementation, and evaluation of training programs to enhance the skills and knowledge of Open Door Community Health Centers’ (ODCHC) employees. This role focuses on fostering a culture of continuous learning, professional development, and compliance with healthcare training regulations to ensure that staff are empowered to provide impressive quality healthcare for patients. The L&D manager also supervises the L&D specialists, creating a collaborative, positive, and productive work environment.

Compensation Range:

$93,600.00-$108,693.00

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Training Program Development, Delivery & Implementation:

Collaborate with subject matter experts to design, develop, implement, and enhance trainings based on organization and industry needs, goals, and regulatory requirements.

Apply adult learning principles and instructional design models to create engaging learning experiences.

Identify and collaborate with vendors and third-party training providers to meet the training needs of the organization.

Develop instructional materials, job aids, e-learning modules, and in-person training sessions.

Use a variety of teaching methodologies to address diverse learning styles.

Facilitate and coordinate engaging workshops and training sessions for new and existing employees.

Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.

Needs Assessment & Evaluation:

Conduct training needs assessments through surveys, interviews, observations, and feedback sessions.

Ensure that training materials and programs are current, accurate, and effective.

Measure and analyze training effectiveness and employee performance post-training.

Implement continuous improvement strategies for training programs based on feedback and outcomes.

Compliance & Reporting Support:

Ensure training programs meet federal, state, and local healthcare compliance requirements.

Maintain training records and documentation for regulatory audits and reporting.

Ensure that training milestones and goals are met while adhering to approved training budget.

Creates, delivers, and disseminates reports on training milestones and goals.

Collaboration & Leadership:

Work closely with department heads and leadership to identify organizational learning priorities.

Act as a subject matter expert in adult education, providing guidance on effective training strategies.

Lead and mentor team members by embodying a servant leadership mindset, fostering an environment of accountability, collaboration, and mutual respect to drive collective success.

Develop and implement effective performance management strategies, setting clear, achievable goals, and providing ongoing feedback to enhance team and individual growth and productivity.

Manage and resolve conflicts by effectively coordinating with local site leadership, fostering open communication, and implementing solutions that maintain a positive and productive work environment.

Performs other related duties as assigned.

QUALIFICATIONS AND EXPECTATIONS:

Strong understanding of adult learning theory, instructional design, and training methodologies.

Experience developing and delivering both in-person and virtual training programs.

Knowledge of healthcare regulations, accreditation standards, and compliance requirements.

Proficiency in Learning Management Systems (LMS), e-learning platforms, and training software.

Excellent facilitation, communication, and interpersonal skills.

Ability to analyze training effectiveness and adjust programs accordingly

Strong interpersonal skills and the ability to establish constructive professional working relationships among a diverse workforce.

Ability to work as a member of a team and independently as needed.

Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.

Ability to write routine reports and correspondence.

Ability to convey complex concepts in a clear, concise and logical manner to a variety of audiences.

Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups.

Strong computer skills with specific aptitude in Microsoft Office Suite.

Adheres to ODCHC’s policies and procedures.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in education, Organizational Development, Healthcare Administration, or a related field. Master’s degree preferred, OR

Minimum of 5 years in learning and development, training, or a related field, preferably in a healthcare setting.

CERTIFICATES, LICENSES, REGISTRATIONS:

Certification in training or instructional design (e.g., ATD, CPLP, CHCP) preferred.

SUPERVISORY RESPONSIBILITIES: The Learning and Development Manager supervises the Learning and Development Specialists.

SUPERVISION AND SUPPORT: The Learning and Development Manager reports directly to the Senior Director of Learning and Innovation and is an integral member of the Learning & Development Team. The Learning and Development Manager will also work with health center and department leaders, managers, and subject matter experts across ODCHC.

PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

Ability to communicate via telephone, video, and/or in-person.

Ability to read documents, computer screens, forms.

Ability to remain stationary for extended periods.

Ability to lift, carry, or otherwise move up to 25 pounds.

Ability to use keyboard and view computer screens for extended periods.

Ability to travel locally and long-distance as needed.

Ability to move around offices and clinics as needed.

JR100336