Learning Operations Specialist

Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

Robinhood’s Learning & Development team drives performance at scale by delivering high-quality, high-impact learning experiences. We empower employees to perform at their best through thoughtfully designed programs and seamless, data-informed learning operations—supporting every step of their journey, from onboarding and development to compliance and enterprise training.

As part of the Learning & Development team at Robinhood, you will be responsible for the operational excellence of our enterprise learning ecosystem. You’ll oversee day-to-day administration of our learning management system (LMS), lead audits and assignments, and deliver accurate, actionable learning analytics.

This role is ideal for someone who thrives at the intersection of technology, process, and performance—someone who can seamlessly toggle between system-level detail and strategic insights.

It is preferred that this role is located in one of the office locations listed on this job description which will align with our in-office working environment. This position is only eligible for remote work in limited geographies within the US where we do not have physical office locations. Please connect with your recruiter for more information regarding our in-office philosophy and expectations

What you’ll do

Own daily administration of the LMS, including user group structures, complex assignment logic, troubleshooting, and security permissions

Manage enterprise-level training assignments, including dynamic rules and automated workflows

Conduct regular audits to ensure data accuracy, completion tracking, and compliance alignment

Lead quarterly and annual reviews of training programs to measure completion, effectiveness, and engagement

Build dashboards and visualizations (e.g., in Sana, Looker) to share out key metrics

Respond to timely leadership and regulatory reporting needs with curated insights

Deliver a year-end analysis of NPS and other key learning data, highlighting trends and actionable recommendations

Support SEV (Severity Incident) responses with timely data and reporting

Maintain and evolve SOPs for learning systems and data processes

Partner with CorpEng and cross-functional teams to support integrations between the LMS, Workday, and the data lake

Serve as an internal expert throughout the LMS migration process

Drive understanding of audience-building considerations across stakeholders and learning partners

Serve as the primary owner of the LMS

What you bring

5+ years of experience in LMS administration, learning operations, data analytics, HRIS/People analytics, or a related field

Deep knowledge of LMS platforms and their capabilities (experience with Sana is a plus)

Strong technical acumen and attention to detail

Proven ability to build and maintain complex assignment rules and automation logic

Knowledge of UX principles to present data effectively for leaders and learners.

Proven experience reporting on training impact and ROI, with a strong understanding of training evaluation models (e.g., Kirkpatrick)

Maintain automated integration processes pulling from our Data Lake and LMS to meet stakeholder needs

Process-minded with a knack for documentation and continuous improvement

Strong program management skills and a collaborative, proactive approach

Reliable, detail-oriented, and comfortable working cross-functionally while owning your domain

Familiarity with learning data schemas (e.g., SCORM, xAPI); comfort with SQL or BI tools is a plus

What we offer

Market competitive and pay equity-focused compensation structure

100% paid health insurance for employees with 90% coverage for dependents

Annual lifestyle wallet for personal wellness, learning and development, and more!

Lifetime maximum benefit for family forming and fertility benefits

Dedicated mental health support for employees and eligible dependents

Generous time away including company holidays, paid time off, sick time, parental leave, and more!

Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$119,000—$140,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$105,000—$123,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$93,000—$109,000 USD

Click here to learn more about available Benefits, which vary by region and Robinhood entity.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.