IT-Service Desk

Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a IT-Service Desk Associate to fulfill an immediate vacancy.

This individual will be responsible for:

Solve IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge

Work over the phone to support desktop applications and programs, network troubleshooting, and clinical application support.

Provide maximum customer service and issue ownership and provide on-call support as scheduled during non-business hours

Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices and When necessary, escalate incidents to the appropriate next level support team

We are actively speaking with applicants that have a minimum of:

6 months of qualified experience in a service desk/help desk role

Knowledge of computer, printer, and network troubleshooting and installation procedures

Knowledge of Microsoft products and healthcare/clinical applications

Demonstrated ability to work in a team environment as well as independently

Superior customer service skills and phone etiquette

If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at