Account Management Ops Analyst Merrill Client Billing

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Job Description:

This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations.

Responsibilities:

Performs onboarding and maintenance of accounts and reviewing required account documentation.

Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service

Reviews and approves required account documentation

Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units

Performs moderate levels of research, follow-up and resolution of more complex routine research requests

Skills:

Account Management

Customer and Client Focus

Oral Communications

Research

Analytical Thinking

Attention to Detail

Collaboration

Problem Solving

Prioritization

Recording/Organizing Information

Result Orientation

Line of Business Job Description:

The Merrill Client Billing Team’s responsibilities include but are not limited to the following:

Supporting Clients enrolled in Merrill Lynch’s Investment Advisory service that offers access to diversified portfolios based on strategic asset allocation ideas designed to address Clients’ long-term investment goals.

Managing and assessing monthly/quarterly billing events for more than 2.6 million accounts enrolled in a managed strategy and performing over 10,000 maintenance requests related to billing

Processing of Investment Manager payments to approximately 200 Third Party Investment Managers comprising of over $840 million for customized investment advisory services to Merrill Lynch Clients

Revenue generation by providing invoicing for over $700 million on an annual basis, receivable reconciliation and revenue reporting for Sub-Accounting and Marketing services as well as Trailing Commissions

Revenue generation by facilitating billing and fees for Merrill Lynch and Private Bank accounts fees including Merrill Lynch’s Investment Advisory Program (combined $13 billion)

Revenue generation by the creation and distribution of invoices on behalf of Workplace Benefits amounting to over $450 million in fees annually

The duties of this particular role include, but are not limited to:

Maintain an awareness of Managed Product platform changes, enhancements, and requirements.

Make sure that Department standards are met and that updates are provided to management through either immediate communication and/or weekly highlights.

Assist with updates to procedural documentation / process maps and participate in system testing as needed.

Manage risk by identifying and escalating items appropriately.

Participate in internal and third-party audits.

Ability to research and resolve escalated inquiries from Internal and External Business Partners

Lead projects and special assignments as needed for department initiatives.

A subject matter expert in reconciliation and/or billing processes

Collaborative mindset with an ability to build and maintain excellent working relationships.

Required Skills:

Ability to prioritize and handle multiple job-related duties efficiently while exercising sound judgment to ensure all quality measurements, deadlines and business objectives are met

General knowledge of accounting and financial reporting

Ability to handle multiple deliverables for either daily processing and/or expanded strategic initiatives

Professional written and verbal communication skills

Demonstrates attention to detail

An understanding of technology and the ability to incorporate that understanding into process improvements

Ability to work independently while effectively managing and finding resolution to complex situations

Career oriented teammate seeking to grow within the organization

2 years of experience relating to reconciliation, billing, project management, trading and/or managed products service support

Desired Skills:

Knowledge of Various Product Types (Mutual Funds, Alternative Investments, Managed Products, Retirement Products, etc.) within an operational setting

Shift:1st shift (United States of America)

Hours Per Week: 40

25019390