Items Processing Specialist II

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The Item Processing Specialist II will process/review items for Checks, Deposits, and Legal mail. This includes working with Relationship Managers, Retail Associates, and Back Office Associates to ensure all required items have been completed. The Item Processing Specialist II should have a broad understanding of requirements for the processing of checks. This individual must provide superior client service and have excellent time management skills, self-motivated, highly energized and a team player.

Essential Functions/Responsibilities

Ensure that all departmental transactions are processed daily and that all entries are in balance.

Keying and balancing entries within departmental system

Ensure that all incoming x9.37 files have been successfully processed

Working with respective teams/Correspondent Banks to resolve out of balance transactions

Complete Research requests for Bank Statements, Check Copies.

Gatekeeping Subpoena Research and processing, to ensure that the bank is meeting all required court dates and requested information

Ensure that corrections have been made to clients’ accounts for encoding errors, mis-posted, and duplicate presentment items.

Working with Correspondent Banks to collect and pass funds for adjustments

Ensure that the bank is in balance for the day, including uploading posting files, and transmitting outgoing x9.37 files.

Create all required EOD reporting to ensure the bank is compliant with all regulations.

Create cash letter for all non-domestic checks received during daily processing

Ensure that clients have received the proper credit for items deposited based on exchange rates.

Process Improvements

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

High school diploma or equivalent

Minimum of 4 years operations and/or financial experience

Proficient 10 key skills

Leadership skills required; ability to manage workflow and delegate as appropriate

Intermediate knowledge of appropriate industry standard software (i.e. core banking and imaging)

Intermediate to advanced knowledge using Microsoft Office

Ability to define problems, collect data, establish facts, draw valid conclusions, and escalate as necessary

Proficient understanding for completing specific department required tasks

Strong written and verbal communication skills

Must demonstrate the ability to change priorities quickly, handle multiple priorities, work effectively under time constraints, and contribute to the team effort

Strong attention to detail and level of precision

Must have ability to listen and collaborate

Preferred Knowledge and Skills

Knowledge of Item Processing and/or Adjustment processes

Experience with Jack Henry Silverlake core system

Level of Complexity and Scope

Ability to handle moderate to complex tasks to support the department

Degree of Independence and Decision-Making

Use independent judgement and have a high degree of responsibility

Work with minimal supervision

Uses subject matter expertise to advise others

Responsible for making day-to-day tactical decisions

Supports the strategic direction

Required Supervisory Responsibilities

Physical Requirements

Sometimes lifts and carries less than 50 pounds

Frequently sits, stands and walks

Ability to work on a computer most of the day

May sit or stand for long periods of time

Required to be available for escalation purposes outside of regular business hours

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.

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