Lead Patient Access Registrar

SWLA CENTER FOR HEALTH SERVICES

JOB DESCRIPTION

JOB TITLE:

Lead Patient Access Registrar

DEPARTMENT: Patient Access Department

SUPERVISED BY: Site Operations Manager (SOM)

SUMMARY:

The Patient Access Lead role encompasses all duties and responsibilities of the patient access registrar. In addition, the patient access lead provides support to the patient access department by working cohesively with the SOM to streamline patient access processes to maximize efficiency, increase patient satisfaction and function as a resource of assistance in the community.

EDUCATION, TRAINING AND EXPERIENCE:

High school graduate required. Formal training in a medical office setting desired.

Three years of patient access and upfront collections experience required.

Must understand basic Medicare/Medicaid and insurance plans

Professional and positive demeanor and appearance.

Demonstrated excellent customer service experience.

Must maintain a professional attitude during challenging situations involving patients and/or co-workers.

Employ correct grammatical English and write legibly in order to complete appropriate paper work

Strong leadership qualities.

Ability to delegate authority and responsibility

Ability to effectively prioritize and execute task under pressure.

JOB RESPONSIBILITIES:

All duties and responsibilities of Patient Access Registrar.

Assist with Process Improvement initiatives and effectiveness evaluations for patient access processes.

Active member of the development of Registration Standard Operating Procedure committee.

Assist with increasing upfront collections both during medical and dental registration.

Assist with conducting registration audits to promptly identify and correct errors affecting the revenue cycle.

Act as a PAR float for both medical and dental clinic.

Assist with onboarding new hire patient access employees.

Assist with cross training patient access representatives.

Accept all complaints for SWLA Center for Health Services-Lake Charles site from patients regarding staff/providers and forward complaints to SOM for review and resolution.

Assist with recruiting, hiring, and retaining high performance PAR staff

Monitor schedules, no-show rates, cancellations, and other patient access responsibilities and tasks to meet demand for services.

Function as a reliable resource for patient access employees at all SWLA sites.

Pay attention to detail in regard to all aspects of job requirements.

Assumes additional duties when necessary.

Other duties assigned.