Deskside Support Technician

Job Description

Duration

1 Year(s)

The role is Windows 10 deskside support. just received a large hardware shipment and its all hands on deck temporarily to help out the below tasks temporarily and/or when hardware comes in for refreshes. They try to rotate people around these tasks… (rotation between support and physical tasking associated with the hardware refresh)

I'm looking for the resources to be able to cover things like, scanning pcs for inventory, loading pallets and wrapping them, unpacking computers and peripherals, etc. There may not be a lot of technical support right now as physical labor. This could change quickly as the need for more technical responsibilities arise.

Req Description

Description

Resource will provide Windows 10 Deskside Support the the endusers.

up to 40 year criminal background required + education and employment checks

Technician Requirements:

Day to Day support—of end users—customer service

2 to 3 years+ of 100 % day to day Deskside (Hands on support) experience in a corporate environment )

Windows 7/Windows 10 and MS office support experience

Hard drive encryption experience required (Bit locker)

Client Networking support

Desktop/Laptop Installation/de-installation experience

Desktop/Laptop hardware support

Enterprise Req Skills

IBM,W7,Deskside

Job Title

W7 Refresh-Anthem St. Louis DSM

Top Skills Details

Top 3

1.2 to 3 years Windows W7/W10 Desktop Support experience in a corporate environment. Tech must have some Windows 7 exposure.

2. 2 to 3 years Enduser client -LAN/Networking support in a corporate environment

3. Customer Service Experience

Worksite Address

,St. Louis,Missouri,United States,63103

Additional Information

Drug Test Required

false

Experience Level

Intermediate Level

External Communities Job Description

This is a long term Windows 10 deskside support role. Hardware Encryption support experience is required.

EVP

EVP-Why would someone take this position?

This remote site support position will give the selected resource a opportunity to grow his/her skills in a constantly changing and challenging environment. Working at is a fantastic opportunity. Resource will work at the largest Insurance companies in the world and the largest Technology Services company in the world.

Work Environment

700 + users

Additional Skills Tags

Additional Skills & Qualifications

Dell Hardware W10, MS Office, ServiceNow, Bitlocker, PC Refresh, Imaging, Pulse Secure, iDevice Support, MAC Support High School diploma. A+ Certification Provides level 2 support; makes judgment when level 3 support must be engaged. Posses priorit

Business Qualification

Impact to the Internal/External Customer

Customer impact

By providing local Desktop Support technicians, will not need to travel a resource to work on site from other locations and save on hotel/travel costs.

By providing local Desktop Support resources, can continue to provide on-site desktop/LAN support to local users and meet their Service Level expectations with open tickets.

Business Challenge

Ticket backlog-Windows W10/W7 Deskside support