Desktop Support Associate -St. Cloud

Job Description

Akkodis is seeking a Desktop Support Technician for a full-time contract position with a client in St. Cloud, MN.

Rate Range: $25-30/hr; The rate may be negotiable based on experience, education, geographic location, and other factors.

JOB TITLE:

color:rgb(29,45,62);">Desktop Support Associate –St. Cloud, MN

EMPLOYMENT TYPE/DURATION:

6 months to start is always the standard, but usually continues to extend.Starting out as a long-term contract, if we have the right person and they do the job well conversion is always a possibility.

LOCATION DETAILS:

color:rgb(29,45,62);">5 days/ week onsite. 8-5 with an hour lunch.

St. Cloud, MN

Job Description:

We are at the forefront of transforming the future of technology in the financial industry, and we seek curious, practical individuals to help us pave the way. Our team is not intimidated by taking calculated risks, as they relish a good challenge and are eager to engage in problem-solving. As a member of our team, you will work alongside like-minded experts in a culture that is deeply rooted in innovation and progression. Join us to be part of a transformative journey that can shape the industry's future.

What you will do:

Workstation Management

Workstation imaging, configuration deployment/user setup using common enterprise systems/tools such as SCCM/MDT. Autopilot/Intune experience a plus.

Application deployment using common enterprise tools.

Hardware asset tracking reporting.

End-user security/protection application support (virus/malware removal, hard-drive back-up, hard-drive encryption configuration, etc.).

Workstation research related projects/initiatives (OS upgrades, new patch releases, browser upgrades, new application deployments, etc.).

Other technical configuration, support administrative tasks as assigned.

Level 2 Technical (“Break/Fix”) Support.

Level 2 (escalated from helpdesk) technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access messaging services, for end-users across all sites.

Occasional level 1 technology support after-hours during high-demand periods (incidents/outages, enterprise-wide deployments, etc.).

Diagnosis/resolution of computer hardware, software network issues for Executive and VIP personnel at all sites (on-site via remote support tools).

Low-level network support (port testing, bandwidth monitoring, share drive troubleshooting, etc.).

Support ticket SLA management using common enterprise tools such as ServiceNow, Remedy, etc.

General user community technology guidance, recommendations education.

Technical Administration

User permissions password management on multiple systems (Active Directory, Exchange, etc.).

Incident management, including response, tracking reporting for areas of responsibility.

Document workstation configuration standards, processes best practices.

Manage local site logistics including storage room, organizing inventory, shipping and receiving.

Ability to lift up to 50 pounds.

Able to sit or stand for extended periods of time.

Team Collaboration

Work directly with team members, other IT groups and non-IT/business representatives to address all incidents, problems requests.

Coach/mentor Helpdesk analysts and desk-side support technicians in configuration troubleshooting methods best practices.

Ongoing process/solution analysis and improvement.

What you will have:

5+ years deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment.

5+ years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.).

Experience deploying images, software updates with workstation management tools (e.g., MS Deployment Toolkit [MDT], MS Systems Management Server [SMS], MS System Center Configuration Manager [SCCM], MS Autopilot, MS Intune, etc.).

5+ years providing support for Windows 11. Windows Server experience a plus.

5+ years providing support for MS Office and all major component applications.

5+ years providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.).

5+ years providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) related technologies (Java, ActiveX, etc.).

5+ years providing on site remote technical support for workstations, applications and networking technologies – in medium to large organizations.

Basic understanding of IP addressing, subnets, file/folder mapping, share drives network printer configuration. Basic file print server configuration/administration a plus.

Familiarity with a range of ticket/incident management systems, specifically ServiceNow.

Microsoft Active Directory administration.

Ability to coordinate tasks with vendors to meet service targets project deadlines.

Ability to prioritize multi-task in a fast-paced/demanding environment.

Ability to work independently or as part of a team to meet deadlines.

Strong analytical problem-solving.

Strong interpersonal/relationship-building skills customer service values/practices.

Strong written, verbal phone skills, with ability to explain technical matters in non-technical terms.

Good ability to judge situational feedback (user frustration, systems urgency, etc.) and adjust support response/approach to meet needs.

What is nice to have:

Experience with Windows 11.

Experience Microsoft Autopilot.

Executive Support.

Experience with Lenovo laptops.

Higher education.

Our top performers share the following traits:

Patience.

Ability to multi-task.

Clear and confident communication – able to adjust to the customer’s needs.

“Get it done” attitude.

Desired Qualifications:

Educational Requirement.

Years of experience required.

Client requirement 1.

Client requirement 2.

Bachelor’s Degree.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit target="_blank">

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Pay Details: $25.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Company Description

Global Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.

Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.

Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.

Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.

Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.

Our Evolution and Your Role in It

Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.

Empowering the Future

We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.

Join the Akkodis Community

At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.

Full-time