Business Analyst

Job Description

We are looking for a skilled Business Analyst to join our team. In this role, you will play a critical part in evaluating business challenges, optimizing workflows, and facilitating successful implementation of digital projects.

Responsibilities:

• Collaborate with stakeholders to gather, document, and analyze business requirements.

• Perform gap analysis to identify areas for process improvement and recommend effective solutions.

• Act as a liaison between technical teams and business units to ensure project alignment.

• Utilize tools such as Atlassian Jira to manage project tasks and track progress.

• Develop and maintain business requirement documents to guide project execution.

• Conduct A/B testing to evaluate the impact of proposed changes on system performance.

• Support Agile Scrum teams by participating in sprints, backlog grooming, and sprint reviews.

• Analyze and improve business processes within claim administration and CRM systems.

• Prepare detailed reports and presentations using Microsoft Excel and Word to communicate findings.

• Ensure project deliverables meet quality standards and align with organizational objectives.• At least 2 years of experience as a Business Analyst or a similar role.

• Proficiency in Atlassian Jira for project tracking and task management.

• Strong skills in CRM systems and claim administration processes.

• Hands-on experience with gap analysis and business process optimization.

• Familiarity with Agile Scrum methodologies and practices.

• Competence in creating business requirement documents and conducting A/B testing.

• Advanced knowledge of Microsoft Excel and Microsoft Word.

• Excellent communication and problem-solving abilities to work effectively with diverse teams.