Computer Support Specialist Intern

Job Description

POSITION SUMMARY:

Are you the go-to tech problem solver among your friends and family? Turn your passion for troubleshooting into real-world experience! Community Care Plan is looking for an IT Support Intern to join our team and help keep our technology running smoothly. In this role, you’ll assist our IT department by helping users resolve computer hardware and software issues, learning valuable technical skills along the way.

This hands-on internship is perfect for someone looking to start a career in IT support, cybersecurity awareness, or system administration — especially within the healthcare industry.

WHAT YOU'LL LEARN & DO:

Assist users with technical issues related to hardware, software, connectivity, and printing

Field support requests via phone, chat, or email, and help troubleshoot problems

Learn to use diagnostic tools and guide users through troubleshooting steps

Help document and improve internal support processes based on user feedback

Coordinate with hardware and software vendors for maintenance and repairs

Stay updated on the latest technology trends and solutions

Gain exposure to enterprise IT environments, data security, and compliance needs

Provide excellent customer service while helping employees resolve technical concerns

Perform other duties as assigned to support the IT team

QUALIFICATIONS:

Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field

Passion for technology and problem-solving

Willingness to learn new systems, software, and tools

Strong communication and customer service skills

Ability to explain technical concepts in simple terms

Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams)

Team player with a positive attitude and eagerness to grow

BONUS SKILLS (Preferred, not required):

Experience in customer technical support (even if it’s helping friends/family!)

Exposure to cybersecurity concepts and IT security best practices

Familiarity with helpdesk tools or ticketing systems

Ability to multitask and manage time effectively

Work Schedule:

Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.