Helpdesk

Job Description

The Mississippi Department of Education has a current goal for every community to effectively

use a World-Class Data System to improve student outcomes. This goal has an outcome to

increase the availability of quality data to drive decisions that improve student outcomes. We

are planning to satisfy this goal in part by modernizing our current student information system

along with improving the quality of data in connected systems. This will include web-based

application development, and creation of dashboards and reports that will improve access,

accuracy, and ease of use for all stakeholders.

Selected candidate’s role will focus on providing all levels of support to our customer base, both

remotely and onsite. Candidate will be the initial point of contact with end users requesting IT

Support. Ideal candidate has experience in Desktop\Laptop troubleshooting, software

installation, peripheral hardware implementation and active directory administration. Candidate

must also have experience providing remote assistance using various platforms and must be

experienced with providing support for M365 Applications. Must be good at organizing,

prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in

accordance with established support procedures. Candidate must also have excellent

communication skills.

Requirements

Full-time