ServiceNow Technical Engineer

Job Description

Troubleshoot, identify, and resolve platform-related issues in a timely manner.

Address recurring issues by working with development teams to determine root causes and implement long-term solutions.

Monitor system performance

Support change management and release practices within ServiceNow.

Maintain foundational data and their sources

Document standard operating procedures and provide knowledge articles

Assist in system audits

Essential Skills:

Minimum 5+ years of ServiceNow technical experience

Minimum of 7+ years of technology administration

Ability to support operations of large ServiceNow implementation

Cursory knowledge of multiple applications on the platform

Ability to script

Ability to troubleshoot issues and work with multiple development teams to provide a fix

Ability to write knowledge articles and identify items that can be shifted to the Service Desk for support

Ability to maintain foundational data sources (Users, CIs, Locations, etc.)

Understanding and strong adherence to change and release policy and best practices

Assist in designing governance and administration standards for many products teams

Requirements

Experience Required:

Experience in scripting

Experience in configuration

Experience with integrations

Proficiency with the Application Development Lifecycle

Excellent communications skills required

MUST HAVE:

7+ years of experience working in Cisco Wireless Controllers (5500s, 9800s) and Cisco Aironet 9100, 4800,3800,2800 Access Points.

Strong understanding on Cisco ISE infrastructure and AAA.

Implementing Cisco SDA (Software-Defined Access), DNAC with Wireless Network Technologies and Meraki Solutions.

Strong experience with Tools like Cisco DNAC, Cisco ISE, PagerDuty, Data Dog & Thousand Eyes.

Strong understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards. Strong troubleshooting skills and experience with analysis tools such as Ekahau, Wireshark, etc

Deep understanding of Local Area Network (LAN) switching technologies including Cisco Wireless, SDA, DNAC, ISE, Virtual LAN (VLAN), STP, Trunking and Wireless concepts.

Strong knowledge in Switching technologies - STP, Trunking, Ether channel, HSRP, VRRP, LACP, PaGP

CCNA Wireless Certified.

Experience in configuring Cisco Wireless LAN & Light Weight Access Point Solutions.

Strong work experience working in Cisco ISE models.

Cisco ISE experience to understand how ISE works and integrates into wireless

Flex Connect Experience on a large scale.

Strong experience with both centralized and local Cisco Wireless LAN Controllers.

Strong experience with Cisco Lightweight Access Points.

Strong understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.

Strong troubleshooting skills and experience with analysis tools such as Ekahau, Wireshark, etc.

Thorough understanding of 802.11 based wireless architecture.

Strong work experience working in Cisco ISE models

Strong working knowledge installing, configuring, and supporting Cisco Router/Switch and Wireless LAN Hardware products.

Full-time