IT Support Engineer-Infrastructure

Job Description

Ingenia Polymers is a world-class, fast-growing, global company looking for people that have the passion to lead, the desire to grow, and the ability to create and deliver solutions for our customers. We offer an environment that is innovative, diverse, intellectually stimulating, and unique.

Job Summary:

We are seeking a skilled and proactive IT Support Engineer – Infrastructure, to join our team and provide technical support across our organization. The ideal candidate will have a strong foundation in IT infrastructure, system administration, and end-user support. You will play a key role in ensuring the smooth operation of IT systems, supporting end-users, and maintaining infrastructure stability across both on-premise and cloud environments.

Key Responsibilities:

• Act as the primary point of contact for end-users seeking IT support via phone, email, chat, or in person.

• Independently troubleshoot and resolve moderately complex technical issues related to:

o Windows OS

o Software applications

o Network connectivity (LAN/WAN)

o Printers

o Handheld computing devices

• Assist with password resets, account unlocks, and user account administration across systems including Active Directory (AD), Entra ID (formerly Azure AD), and SAP ECC.

• Follow established onboarding protocols to provision and configure user accounts, email, and business applications.

• Deploy and configure workstations, laptops, and mobile devices in line with organizational standards.

• Support and maintain network infrastructure, including monitoring and optimization of LAN/WAN connectivity and network security.

• Document incidents, resolutions, and recurring issues to build a sustainable knowledge base for future reference.

Required Technical Skills:

• Working knowledge of TCP/IP protocols, DHCP, DNS, and general networking principles.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access).

• Strong experience with Windows Active Directory, including Group Policy management.

• Hands-on experience with:

o Entra ID (Azure Active Directory)

o Microsoft Intune (Endpoint Management)

• Experience managing Microsoft Windows Server environments, including:

o Active Directory

o DNS

o SQL Server

o Hyper-V virtualization

o OS patching and maintenance

• Practical knowledge of network hardware and cabling:

o Routers, switches, access points

o Cat5e/6, fiber optic cables, SFP modules

• Familiarity with Avaya IP Office PBX systems, VoIP, and Microsoft Teams Room systems.

• Experience with Honeywell/Intermec handheld computers and industrial label printers.

Preferred Qualifications:

• Associate’s or Bachelor’s, degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

• 3+ years in a technical support or IT infrastructure role.

• Industry certifications such as CompTIA A+/Network+/Security+, Microsoft Certified: Windows Server/Modern Desktop, or similar are a plus.

Soft Skills:

• Excellent troubleshooting and analytical skills.

• Strong communication and interpersonal abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Self-motivated, detail-oriented, and able to work independently.

Full-time