IT Analyst

Job Description

IT Analyst Law Firm / Desktop & Support Operations

Location: Dallas, TX (Fully Onsite)

Type: Full-Time

Salary Range: $78,000$82,000 + Bonus

About the Opportunity

Join one of the nations leading Am Law 100 firms as an IT Analyst supporting the firm's Dallas office. This role is the frontline of IT support, offering high-touch service to attorneys and staff while contributing to larger firm-wide tech initiatives. Its ideal for someone who thrives in a professional environment and has prior law firm experience.

You'll be responsible for end-user support, software and hardware maintenance, meeting/event tech support, and helping with IT operations. This is an onsite role with exposure to critical systems and high-profile users.

Key Responsibilities

Serve as the primary technical support contact for end users, resolving or escalating issues as needed.

Support video conferencing, presentations, and firm event technology.

Install, configure, and maintain desktop systems and firm-standard software.

Maintain and troubleshoot hardware, printers, and networking systems.

Manage support tickets using ServiceNow and ensure clear communication with users.

Assist with mobile device setup and remote access tools (VPN, Citrix).

Coordinate outages and planned maintenance with network/telecom teams.

Maintain asset management records and compliance with data security policies.

Participate in firm-wide IT deployments, updates, and user training.

Qualifications

Associates or Bachelors degree preferred, or equivalent experience

3+ years in technical support, ideally in a legal or professional services environment

Strong experience with Microsoft Windows, Office Suite, MS Teams, Citrix, VPN

Experience with ITSM tools like ServiceNow

Familiar with iManage, iOS/Mobile Device Management, and basic networking

Excellent customer service and troubleshooting skills

Previous law firm experience required

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