Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our fun veterinary team! You will be responsible for helping customers and their pet family by coordinating appointments and procedures while also helping answer and direct general questions about their animal's care and our veterinary services.

Responsibilities:

Handle client calls for appointments or general questions

Provide information about services

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving services and pet knowledge applicable for your role

Trouble shoot and resolve issues as they may arise

Qualifications:

Previous experience in customer service, sales, or other related fields would be helpful

Ability to build relationships and engage with clients

Ability to prioritize and focus your attention

Positive and professional demeanor

Excellent verbal communication skills and clear concise written skillsCompany Description

East Lincoln Animal Hospital has been a pillar in the Denver, NC community since 1976 when it was first established. The practice has taken a brief 3 week closure due to a needed change in ownership transition but is ready to reopen within the next 7-10 days. The practice has a top of the line facility in veterinary general practice with family friendly hours of operation (8-5 Monday- Friday only) and long term clients.

Full-time