Security Account Manager - Philadelphia, PA

Job Description

Job Title: Security Account Manager

Location: Philadelphia, PA

Company: Colonial Security Services

Job Type: Full-Time

About Us:

Colonial Security Services is a trusted provider of professional security services, delivering reliable protection for clients across commercial, residential, and event settings. We are seeking a dedicated and experienced Security Account Manager to lead operations and client relations at key accounts in the Philadelphia area.

Position Summary:

The Security Account Manager will be responsible for overseeing day-to-day security operations at client sites, managing security personnel, ensuring compliance with contract requirements, and maintaining strong relationships with clients. This role requires a blend of leadership, problem-solving, and customer service.

Key Responsibilities:

Supervise, coach, and support a team of security officers across assigned accounts

Ensure staff scheduling, attendance, and coverage meet client expectations

Conduct site inspections and audits to uphold service quality and safety

Serve as the primary point of contact for client communications and service requests

Address incidents and escalate issues as needed in a timely and professional manner

Manage onboarding, training, and development of security personnel

Collaborate with internal departments as necessary

Maintain detailed records and prepare regular reports on site activities and performance

Qualifications:

3+ years of experience in security management or a related field is preferred

Proven ability to lead and motivate teams in a fast-paced environment

Strong communication and organizational skills

Proficiency in Microsoft Office and basic reporting tools

Availability for on-call response as needed, including evenings or weekends

Compensation & Benefits:

Competitive salary based on experience

Health insurance

401(k) plan

Paid time off

Opportunities for advancement and professional development

Full-time