Call Center Rep - Inbound/Outbound Calls Bonuses

Job Description

Ready to Build a Career — Not Just Get a Job?

At Coastal Air Plus, we don’t just answer phones — we solve problems, guide customers, and build trust. If you’re a people person who’s hungry to grow and excited about earning potential, this is your launch pad into a career with real upside.

Why This Role is Different

You're not just answering phones — you're solving real problems for real people. You’ll be engaging with real customers, helping them make smart decisions about their comfort, safety, and home needs.

Sales-forward — earn bonuses by booking jobs, upselling memberships, and supporting our technicians.

Promotion Path — CSR Lead Dispatcher Sales Coordinator Inside Sales or Office Manager.

We train you from scratch — no HVAC or Plumbing experience needed.

What You’ll Do

Answer inbound calls and respond to web inquiries with a positive, energetic attitude.

Make outbound calls to schedule maintenance visits, follow up on open quotes, and re-engage past customers.

Build rapport quickly, uncover customer needs, and match them with our services and solutions.

Book appointments for service techs and track job progress.

Hit daily and monthly goals for calls, bookings, and memberships (with bonuses!).

Stay organized in our CRM and work with a tight-knit office and field team.

What We’re Looking For

High-energy communicator who loves talking to people.

Natural problem solver and persuader.

Self-motivated and goal-oriented — you like to win and get rewarded for it.

Comfortable with phone conversations, multitasking, and digital tools (CRM, scheduling software).

You thrive on feedback, love to learn, and want to grow into more.

Full-time