Hiring Service Desk Agent / IT Helpdesk Support

Job Description

Job Opportunity: Service Desk Agent / Customer Support Rep

Location: 4343 Easton Commons, Columbus, OH 43219

Contract Duration: 12 months with possible extension

Pay Rate: $21/hour (W2).

Job Responsibilities for Client Support Service Professional:

The Service Desk Agent is the first point of contact for the users who call our IT Service Desk.

While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system.

The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution.

An understanding of technology and the ability to apply that knowledge to support all existing systems

Provides investigation, diagnosis, resolution and recovery for hardware/software problems

Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced 7x24x365 work environment.

Benefits Info:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.