Community Manager

Job Description

Come join UMH Properties, Inc. and make a difference!

UMH Properties, Inc. is a publicly traded Real Estate Investment Trust (REIT) on the New York Stock Exchange (NYSE:UMH) with over 50 years in the manufactured housing industry. As a company that provides high-quality affordable homes and well-cared for communities in eleven states, we know that our company is only as strong as our people. That is why we provide stable and long lasting careers, with extensive training and opportunities for growth.

We are looking for a Community Manager is to oversee our Forest Park Village Community and ensuring UMH standards are consistently maintained for residents and employees.

Job Duties

Maintaining the community in a first class condition

Inspect all homes prior to move-in and ensure that homes are in proper condition and meet UMH standards

Inspect all lots on a regular basis to ensure that residents comply with leases, rules and regulations

Enforce community rules and regulations

Maintain the community by coordinating all efforts of employees and outside contractors to consistently provide an attractive, clean and safe place to live.

Titling of homes; follow all UMH procedures to complete title process in an accurate and timely manner

Monitor workers on the premises; follow all guidelines to ensure workers are properly licensed, have secured permission to perform work on site, and have provided proper insurance documents before beginning any work.

Maintain working knowledge and application of the Americans with Disabilities Act as it pertains to various aspects of the community

Maintain working knowledge and application of the Fair Housing Act and other local laws as they pertain to the sale, rental and financing of homes in our communities

Aiming for 100% Occupancy

Advertise vacancies in the community using only UMH approved templates and methods of advertising

Utilize rental or sales promotions by securing the required approvals from the Senior VP of Rentals or the Senior VP of Sales

Inspect rental units at the frequency required by UMH. Document inspections performed using UMH designated forms and procedures.

Manage home sales for the community following all UMH procedures related to sales, showings, leasing and finance options

Aiming for 100% Rent Collection

Run credit reports and background checks for all applicants; coordinate with other departments in the company to follow application processing procedures, review screening results and make final decisions on applicants

Monitor rent payments and take action to ensure timely rent payments by residents

Follow UMH rent collection procedures

Learn and adhere to state specific guidelines on commencing eviction actions against residents who are delinquent in paying their rent or in violation of community rules.

Learn and adhere to state specific guidelines for taking necessary action with repossessions or abandoned homes

Coordinate with UMH Legal Department and Regional manager on any payment agreements for residents

Coordinate with accounting department on all stages of the security deposit for renters

Coordinate with accounting department on all stages of resident collections and resident bankruptcy

Keeping Expenses Within Budget

Be vigilant about costs related to work performed in the community; Utilize UMH staff and equipment whenever possible, maintain warranty documentation and submit claims for any repairs covered by warranties; obtain and compare price quotes from outside contractors and vendors.

Avoid waste and conserve resources; use all reasonable measures to minimize utility expenses. Ensure new residents promptly transfer utilities to their name.

Inspect lots at time of move-out; follow UMH procedures to hold residents accountable for reporting damages and the cost of damages, unpaid taxes or unpaid utility bills.

Consistently monitor and communicate with the Regional Manager on expenses related to maintenance needs or equipment.

Consistently monitor the community and report any potential environmental hazards.

Immediately notify the Home Office of any incident, regardless of severity, resulting in: (1) fines; (2) personal injury to a resident, guest, employee, contractor or other individual; (3) property damage or (4) anything that is the subject of a news media report.

Immediately report all work-related injury or illness claims to the Company’s Workers Compensation Insurance Carrier; complete OSHA logs for all incidents that qualify as a recordable case.

Send all legal correspondence and bills to the Legal Department at the Corporate Office in a timely manner to avoid missing critical deadlines and being subject to fines.

General Duties

Supervise maintenance employees, office employees and seasonal employees as needed

Communicate professionally and respectfully with coworkers, managers and community residents.

Closely follow UMH procedures for managing the community

Consistently meet UMH standards for quality and safety

The position includes all other responsibilities that may be necessary to fulfill the duties associated with the position or as may be assigned.

Physical requirements of the job

Moving throughout the community by vehicle or on foot

Frequent use of computer, keyboard, mouse and phone during the work day.

No heavy lifting is required.

Work Environment

Working indoors in an office environment as well as moving throughout the community on foot or by vehicle

Travel

Occasional car travel may be required to handle work-related errands outside of the community.

Occasional car or air travel may be required to attend local or long distance trainings or when visiting other communities.

Work Schedule

Full-time schedule, Monday through Friday, 40 actual hours worked per week plus an unpaid lunch break each day.

In-person attendance is an essential function of this position.

Job classification

This is an exempt position under the Fair Labor Standards Act except in locations where employees do not meet the minimum salary threshold for exempt status.

In locations where employees do not meet the minimum salary threshold for exempt status, this position is treated as a non-exempt position. Non-exempt employees will be eligible for overtime pay in weeks where total hours worked exceed forty hours.

Required qualifications

Strong customer service skills and the ability to provide the UMH standard of service

Ability to organize and direct the workflow of employees and outside contractors

Ability to work as part of a team as well as independently to complete job duties

Strong time management and organizational skills

Willingness to attend periodic trainings on procedures and laws as they pertain to the job duties of a Property Manager

UMH Properties, Inc. will explore and provide reasonable accommodations to assist any qualified individual with a disability in performing the essential functions of his/her job. Please speak with human resources should you require an accommodation or have any questions.

UMH Properties, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Candidates please note: You will receive emails regarding the status of your application. Some are autogenerated updates while others are correspondence from our HR team or the hiring manager directly. In some instances, these emails may go to your email SPAM folder. Be sure to check that folder regularly.

Full-time