Call Center Representative (Remote)

Job Description

Enova International is hiring! We provide a pay rate of $17.00/hr, coupled with a quarterly performance bonus and various other incentive programs. This role is entirely remote; however, candidates must reside in the state of Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nevada, Utah, or Wisconsin.

About the role:

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service.

Responsibilities:

Respond to incoming customer calls, addressing their questions and providing service

Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services

Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience

Uphold exceptional customer service standards through articulate and effective verbal and written communication

Keep customer accounts meticulously updated with accurate information

Requirements:

Experience in a call center setting is preferred

Proficient in phone communication and verbal skills, with a keen ability to actively listen

Familiarity with CRM systems and their practices

Customer-centric approach with adaptability to various personality types

Strong multitasking abilities, adept at setting priorities and managing time effectively

Compensation:

The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail at enova.com/culture

Benefits:

Health, dental, and vision insurance including mental health benefits

401(k) matching plus a roth option (U.S. Based employees only)

PTO & paid holidays off

Sabbatical program (for eligible roles)

Summer hours (for eligible roles)

Paid parental leave

DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)

Employee recognition and rewards program

Charitable matching and a paid volunteer day…Plus so much more!

Shifts available (Central Time):

Must be available to work between the hours of 8:00am - 8:00pm. Most schedules may require availability to work one weekend day.Company Description

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered ColossusTMplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Full-time

Fully remote