Bilingual Inside Sales Representative in

Job Description

Job Description

Company in the 77023 area, a small business specializing in protective coatings equipment rentals, sales, repair, and technical services. Our team is dedicated to providing excellent customer service and high-quality products to our clients. We are currently looking for a motivated Inside Sales Representative to join our team and help deliver exceptional service and solutions to our customers.

Position Overview:

As an Inside Sales Representative, you will be the first point of contact for customers seeking assistance with product inquiries, order status, pricing, and technical support. You’ll work closely with other departments, vendors, and customers to ensure seamless communication and efficient service. The ideal candidate will be a team player with strong communication skills and the ability to juggle multiple tasks in a fast-paced environment.

Key Responsibilities:

Customer Interaction: Answer and route incoming phone calls, emails, and website inquiries. Provide knowledgeable technical support directly or by coordinating with other team members.

Order Management: Enter and maintain customer account information in the ERP system. Process customer purchase orders (POs) and prepare invoices.

Sales Support: Provide accurate pricing and formal quotations to customers. Assist outside sales representatives with order processing and customer follow-up.

Product Research: Search for parts, products, and equipment specifications using manuals and online resources to assist customers.

Vendor Communication: Liaise with vendors and parts dealers to confirm product availability, pricing, lead times, and troubleshoot issues.

Inventory Management: Physically check inventory levels and coordinate with the purchasing department to fulfill customer orders.

Order Fulfillment: Create work orders for equipment builds and assemblies. Pull, pack, and ship customer orders as needed.

Customer Payments: Process customer payments via credit card, cash, or check.

Issue Resolution: Track and follow up on customer orders, returns, warranties, and complaints. Resolve customer issues professionally and promptly.

Record Keeping: Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.

Skills & Qualifications:

Technical Knowledge: Ability to read, analyze, and interpret parts manuals, conversion charts, and other technical documents.

Mathematical Skills: Basic ability to perform calculations for pricing, discounts, margins, and taxes.

Computer Skills: Proficient with data entry and MS Office (Word, Excel, Outlook). Experience with ERP systems and CRM software is a plus.

Communication: Strong verbal and written communication skills. Ability to communicate clearly and professionally with customers and team members.

Time Management: Proven ability to manage multiple priorities and work effectively in a fast-paced environment.

Physical Requirements: Must be able to lift up to 50 lbs. frequently and walk between buildings on the property.

Language Skills: Spanish fluency.

Industry Knowledge: Basic mechanical or industrial supply knowledge (e.g., fittings, hoses, valves, pressure ratings) is a plus.Company Description

About ProSource Staffing: Our Mission

Our mission is to be the staffing services provider and employment agency of choice by helping people and companies achieve their goals. Whether you need premier talent or if you are searching for jobs in Humble TX, Deer Park, Channelview or other suburbs of the Houston Metro, ProSource will meet and exceed all of your expectations.

Our goal is to improve our clients profits while providing our employees with unique and rewarding employment opportunities. We aim to be the highest-quality provider to each niche sector we service, through integrity, competence, innovation, and execution.

We are dedicated to attracting, engaging, and retaining talent through a culture that nurtures success, develops careers, encourages communication, and honors all commitments. Commitment to our customers, employees, and strategic partners is the foundation of our mission.

We will honor our commitments by putting ethics and morals first. We will work hard to deliver exceptional customer service.

Life at ProSource Staffing: Our Culture

Our integrity is a critical asset, and we are committed to upholding it.

We cherish our company, and represent it with honor.

We set high standards, and we abide by them as we practice business fairly and behave ethically. We share our expectations with each other and strive to maintain a workplace built on mutual values, trust and goodwill.

We thrive on challenges, viewing them as an invitation to success.

A true team, we work together to routinely please our customers, surpass our record achievements, and drive our organization to greater success.

Full-time