Loan Processor

Job Description

First Bank and Trust is seeking a Loan Processor in Kingsport, TN to join our team. Loan Processors support Loan Officers by facilitating new loan and renewal loan closings to ensure all loans are processed correctly according to the bank’s policies and procedures. This position requires strong attention to detail, excellent organizational skills, and a commitment to proving exceptional customer service.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

Review, verify, and process loan applications for accuracy and completeness.

Ensure loans comply with bank policies, procedures, and regulatory requirements.

Communicate with loan officers, applicants, and third parties to gather required documentation.

Input loan data into internal systems and maintain accurate records

Monitor loan files and follow up on outstanding documentation to meet deadlines.

Provide timely updates to the loan officers and applicants throughout the loan process.

Monitor maturing loans and collections reports.

Process paid off loans to include preparing and recording Deed of Trust Releases, Certificates of Satisfaction, and title releases

Answer the phone and assist customers with balance inquiries, transfers, payments, etc.

Be knowledgeable about and cross sell all First Bank and Trust products and services.

QUALIFICATIONS:

High school diploma or equivalent - required

Associate's degree - Accounting, Business, Finance, Communications, and/or Marketing - preferred

Three or more years of customer service experience or loan experience - preferred

Strong listening, written and verbal communication skills.

Ability to handle confidential information.

Strong attention to detail and problem-solving skills.

Proficiency in Microsoft Office Word and Excel.

Ability to work independently and collaboratively within a team.

BENEFITS:

PTO Leave is 20 days per year earned on a monthly basis

First Bank and Trust recognizes11 paid holidays, when the holidays occur during the work week

Medical, Dental and Vision Insurance starts the 1st day of the month after hire date

Employees are automatically enrolled in the bank's 401K/ESOP Plan

First Bank and Trust provides basic life insurance coverage equal to two times an employees' base salary

First Bank and Trust provides long-term disability insurance coverage

The First Bank and Trust five core values are (1) High Quality Customer Service (2) Motivated Employees (3) Profits (4) Honesty and (5) Enjoyment

First Bank and Trust is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran

Full-time