Intern Administrative and Answer Desk Support

Job Description

Salary:

We are seeking a motivated and reliable Intern to support general office functions and customer service operations for the Small Business Administration's (SBA) National Call Center. This internship provides hands-on experience in both administrative tasks and front-line customer support.

The intern will work two days per week onsite, assisting with general office duties including sorting and distributing mail, and three days per week supporting the SBA Answer Desk, responding to phone inquiries and logging information.

Key Responsibilities

In-Office Days (2 Days/Week):

Sort, organize, and distribute incoming mail

Perform general administrative tasks such as filing, document organization, and data entry

Operate common office equipment (fax, copier, printers, etc.)

Assist with other clerical support duties as assigned

Answer Desk Days (3 Days/Week):

Answer incoming calls to the SBA National 800 Number

Provide professional, courteous, and prompt responses to routine inquiries

Escalate complex or technical inquiries to Tier 2 support as needed

Document and track number and type of calls received daily

Route inquiries to appropriate SBA program offices or team members

Assist with updates to internal tracking systems and logs

Qualifications & Skills

Interest in public service, customer support, or office administration

Strong verbal and written communication skills

Reliable, detail-oriented, and organized

Comfortable using Microsoft Office Suite (Outlook, Word, Excel) and web browsers (Edge, Chrome)

Ability to type a minimum of 35 words per minute accurately

Professional and positive attitude; team-oriented

Additional Information

This is a part-time, paid internship

This is a seasonal position tentatively scheduled to run June 1 - August 31, 2025

Interns must be available to work two consistent in-office days per week and three Answer Desk shifts (remote or in-office, depending on setup)

Training will be provided

Security Requirement

Ability to pass a background check

About Us

UpSlope Advisors is an 8(a), professional engineering services company that provides expert mission-first technical and programmatic support for US Intelligence Community (IC), Department of Defense (DoD), and Federal agencies. As a Mission First / People First company, we believe that success starts with the people. Our employees are the heart of our client(s) mission and enabling success for both our clients and employees requires opportunity for personal and professional growth. At UpSlope, we take pride in our ability to offer a competitive benefits package and a balanced work environment that allows our employees to thrive.

Part-time

Hybrid remote