IT Telecom Analyst Documentation Specialist in Raleigh, NC (Hybrid)

Job Title: IT Telecom Analyst – Documentation Specialist

Location: Raleigh, NC (Hybrid – 3 days onsite)

Contract Duration: 12 Months (Extensions Possible)

Interview Process: Phone/Teams skill assessments followed by potential in-person interviews

Job Description

We are seeking an experienced Documentation Specialist to support ongoing telecommunications infrastructure projects. The successful candidate will be responsible for the creation, maintenance, and management of technical documentation, ensuring accuracy, compliance, and accessibility throughout the documentation lifecycle.

Key Responsibilities

Create, edit, and maintain technical engineering documentation using:

Adobe Acrobat

Autodesk Fusion 360

Microsoft Visio

MicroStation or AutoCAD

Microsoft Word and Excel

Index and track telecommunications equipment and assets across multiple internal databases

Ensure proper version control, revision history, and metadata accuracy for all documentation

Develop user guides, job aids, and training documentation on documentation standards and tools

Collaborate with cross-functional teams to support documentation needs in an Agile environment

Prepare and distribute technical reports, specifications, and project-related correspondence

Handle multiple documentation projects concurrently while meeting deadlines and quality standards

Follow change management and compliance documentation processes

Required Qualifications

Associate degree with at least 2 years of experience in engineering documentation

OR

High school diploma with at least 4 years of relevant documentation experience

Proficient in tools such as Adobe Acrobat, AutoCAD or MicroStation, Microsoft Visio, and MS Office Suite

Strong technical writing, formatting, and organizational skills

Effective verbal and written communication

Demonstrated ability to work independently and handle multiple tasks

Capable of coordinating with various internal teams and external stakeholders

Willingness to adapt to new tools, technologies, and methodologies

Preferred Qualifications

Experience in Telecommunications Engineering or Infrastructure Documentation

Familiarity with construction documentation standards

Experience with project tracking or ITSM tools such as ServiceNow or JIRA

Experience working in Agile or fast-paced development environments

Basic understanding of project management concepts and best practices