Business Systems Architect

Job Description

Mill is all about answering a simple question: how can we prevent waste? Less waste can save time, money, energy, maybe even our planet. And there's no better place to start than food. Food waste is one of the most solvable climate problems facing us today. Plus, our trash really stinks. It's gross, heavy, and our least favorite chore. At Mill we are striving to build a better environment for all, as we take on climate and kitchen change.Role Overview

As we scale our operations, we need robust systems to match our pace. You will be responsible for designing and overseeing the architecture of our systems, including ERP, CRM, PLM, and all other systems used for either internal operations or shared with third parties to achieve business goals.

You'll work closely with stakeholders across engineering, operations, sales, marketing, and finance to evaluate and select systems as well as to ensure systems are integrated, scalable, and aligned with our business goals.

You will consider how to efficiently and effectively use artificial intelligence to enhance operational efficiency and to align with Mill's strategic goals.

This role is a blend of strategic planning and hands-on execution, requiring a leader who can both design cutting-edge solutions and roll up their sleeves to implement them.Responsibilities

Design and implement scalable internal systems architecture to support core business functions

Partner with cross-functional teams to define and deliver technology roadmaps that enhance operational efficiency and support long-term scalability

Act as a trusted advisor to senior leadership, translating business objectives into actionable technical plans

Lead across stakeholders to evaluate, select, and integrate SaaS platforms (ERP, PLM, CRM, etc.) with existing infrastructure

Map and optimize business processes, workflows, and data flows across departments

Lead systems integrations between tools such as NetSuite, Salesforce, Jira, Airtable, etc.

Establish metrics to monitor system performance and proactively address any issues that arise

Proactively identify risks in system architecture and establish robust controls to safeguard sensitive information

Own system documentation, training, and change management processes

Collaborate with engineering, operations, finance, sales, marketing, and product teams to align systems with evolving needs.

Oversee the full lifecycle of system implementations, from planning through go-live, ensuring projects are delivered on time and within budget

Ensure data consistency, security, and compliance across all platforms

Manage vendor relationships, including contract negotiations and performance evaluations, to optimize value from technology investments

Stay informed about emerging technologies and industry trends including AI to identify opportunities for innovation within enterprise business systems.

Requirements

12+ years experience in business systems architecture, internal systems engineering, enterprise automations and integrations, or a similar role.

Proven track record of designing and deploying systems at high-growth startups or similar environments

Experience with modern SaaS tools (e.g., NetSuite, Salesforce, SAP, Airtable, Jira, Slack)

Strong understanding of system integration techniques (APIs, webhooks, middleware)

Experience with data modeling, business process design, and automation tools

Exceptional communication and project management skills with the ability to engage stakeholders at all levels

Comfortable navigating both technical and non-technical environments

Experience in a business with inventory (hardware, retail, e-commerce, etc)

The estimated base salary range for this position is $180k to $240k, which does not include the any benefits or equity. Various factors are considered in making compensation decisions, including but not limited to experience, training, licensure and certifications, and business and organizational needs.

Full-time