Program Manager - Family Center

Full-time

Description

The Family Welcome Center is a culturally responsive hub designed to support newly arriving Haitian and Latin families as they navigate life in a new country. We provide access to essential services, community resources, and a warm, inclusive environment where families can feel safe, seen, and supported.

We are seeking a passionate and experienced Program Manager to lead our efforts in delivering high-quality, trauma-informed services to immigrant families, while building strong community partnerships and guiding a dedicated team.

What You Will Be Doing to Make a Difference:

Create a warm and welcoming environment to support newly arriving children and families

Responsible for the reaching out to community resources and volunteers

Connect with children and families to assess basic needs and complete applications for support

Monitor community needs

Provide administrative supervision to all FWC staff

Ability to work a flexible schedule

Driving is required

Important Health and Wellness Benefits - BENEFITS BEGIN FIRST DAY OF WORK

Blue Cross and Blue Shield Health and Dental Insurance

Eye-Med Vision Benefits

Employer Paid Life and Long-Term Disability Insurance

Medical Flexible Spending Account and Dependent Care Account

Employee Assistance Program

Paid Time Off

35 Days Paid Time Off (15 Vacation Days, 12 Holidays including Juneteenth and 8 Sick Days)

Additional Benefits

Retirement Plan 403(b) (employer match after the first year of employment)

Opportunities for Reduced Tuition for Clinical Master's Degree

Opportunities for Student Loan Forgiveness

Mileage Reimbursement

Extensive Training Program

Two-Week Orientation, Training, and Shadowing

Weekly Group Supervision

Weekly Individual Supervision

Daily Mentoring and Support

Immediate Access to Comprehensive Online Self-Paced CEU Trainings

Opportunities for Certification in Evidence-Based Practices

Requirements

Qualifications/Credentials

Bachelor’s degree in Human Services Field OR related experience

Language capacity in Haitian Creole and/or Spanish required

Must also be fluent in English

Understanding of local systems and resources

Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias, discrimination, or harassment of any kind, and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Contact Information: