IT Support Specialist

Job Description

Hiring: IT Customer Support Specialist

Columbus, OH (On-site)

Contract: 6–12 months (potential to extend or convert to perm)

Pay: $20–22/hr (W2)

Industry: Financial Services

Russell Tobin is partnering with a leading financial services firm to hire a proactive and tech-savvy IT Customer Support Specialist to join their IT client support team.

What You’ll Do:

• Troubleshoot hardware, software, and network issues via phone, email, and chat

• Provide friendly, efficient support ensuring a smooth user experience

• Maintain accurate support ticket records and contribute to internal documentation

• Monitor system performance and respond to potential problems proactively

What You Bring:

• Bachelor’s in IT, Computer Science, or equivalent experience

• 1–2 years in technical support or IT customer service

• Strong communication and analytical problem-solving skills

Benefits Include:

Medical, dental, vision, 401(k), life & disability insurance, EAP, legal support, pet insurance, employee discounts, and more!

Interested or know someone who is? Let’s connect!