Helpdesk Support Technician

Job Description

Job Title: Help Desk Support Technician – SME Level (Onsite)

Primary Skills: provide support for M365 Apps, remote assistance, desktop\laptop troubleshooting, software installation, hardware implementation, deployment, basic Active Directory Mgmt.

Location: Jackson, MS (Onsite only.) Candidates must be local or will relocate to Jackson, MS area.

Work Location: 3771 Eastwood Dr:, Jackson, MS, 39211

Work arrangement: 40 hours/ week

Professional references: Three professional references are required. Use the attached references document.

Start details: As soon as possible.

Duration: 2/26/2026 (may be extended)

Interviews: Web cam and/or in-person may be required.

Three (3) references of submitted candidates required. Please provide the following information. Must submit with resume.

First/last name of reference

Title

Company Name

Job title of contractor while reporting to this supervisor/manager

Telephone number

Email Address (if available)

JOB DESCRIPTION:

The Client has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.

Required Skills

- Overall IT experience: Beginner: 1-2 years, Intermediate: 3-5 years, Advanced: 5-7 years, SME: 7+ years.

- Education: Bachelor’s degree. Required.

- Certifications:

- Excellent communication skills. Required.

- Experience working in a help desk environment. Required. 3 + yrs.

- Experienced with providing support for M365 Applications. Required. 3 + yrs.

- Experience providing remote assistance using various platforms. Required. 3 + yrs.

- Experience in desktop\laptop troubleshooting, and software installation. Required. 3 + yrs

- Hardware Implementation and Deployment. Required. 3 + yrs.

- Basic Active Directory Management. Required. 3 + yrs.

- Preference will be given to candidates with the following:

- Microsoft O365 experience. Highly desired.

- BMC Footprints Help Desk Experience. Highly desired.

- MAC OS Experience. Highly desired.

Education:

Bachelor's degree in information Technology or related field or equivalent experience required.

Company Description

Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.

We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry

Our candidate network includes thousands in our database and targeted networks including top social sites

We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates

Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent

We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles