Level I Helpdesk Technician

Job Description

Job Title: Level I Helpdesk Technician

Location: Pleasantville, NY

Schedule: Full-time, Monday–Friday, 7:30 a.m.–3:30 p.m. ET

Launch Your IT Career in a Role That Matters

Acture Solutions is looking for a dedicated and service-minded IT Level I Desktop Technician to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment.

What You’ll Do

As a Desktop Technician, you'll be the first line of technical support for users including teachers, staff, and administrators. You’ll report directly to the Helpdesk Supervisor and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include:

Providing responsive first-level support for desktop, software, and application-related issues

Diagnosing and resolving technical issues with Windows and Mac operating systems, Microsoft Office, Google Workspace, and other applications

Supporting installation, configuration, and maintenance of desktops, laptops, printers, and peripheral equipment

Managing support tickets, ensuring accurate documentation and timely resolutions

Escalating unresolved problems to higher-tier support as needed

Assisting in new hardware and software deployments, system imaging, and configuration

Offering user guidance and training on everyday tech tools

Performing basic network troubleshooting, including connectivity and printer access

Maintaining inventory of IT assets and support documentation

Upholding IT policies and ensuring compliance with company standards

What You Bring

1–3 years of desktop/application support or relevant technical support experience

Experience with Microsoft, Apple, and Google platforms

Strong hardware support skills for PCs, laptops, printers, etc.

Familiarity with networking, connectivity, and printer troubleshooting

Ability to manage help requests using a ticketing system

Excellent problem-solving, analytical, and communication abilities

Experience working with or supporting educators is a plus

Capable of working independently and collaborating with a team

Applicants must live within a one-hour commute of the job location.

Skills for Success

A customer-first mindset with a passion for helping others

Detail-oriented, organized, and eager to grow professionally

Able to juggle priorities and resolve issues efficiently

Physical Requirements

Ability to lift and move computer equipment as needed

Comfortable with walking between school buildings throughout the day

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List.

Why Join Acture Solutions?

At Acture Solutions, we don’t just support IT—we support people. We prioritize a “people first” culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference.

What We Offer

Competitive salary: $45,000–$55,000 annually (commensurate with experience)

Medical insurance with zero deductible, plus vision and dental coverage

401k plan and generous paid time off

Paid time off aligned with school holiday closures

Employee Assistance Program (EAP)

Opportunities for professional growth and skill development

Ready to Get Started?

Full-time