eComm Principal Professional

Must have a Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis).

Experience in a communications support or digital marketing position or similar role is required.

Academic and/or professional background in communications, marketing, design, database administration, information technology, or organizational management is preferred.

Highly qualified applicants will have experience in a communications support or digital marketing position or similar role.

Experience with email marketing applications in general, and Salesforce and Marketing Cloud in particular is preferred.

Experience with event registration/management applications in general, and Cvent in particular.

Experience with other applications that may be used in the eComm program -- including Outlook, Google, Apsona, Teams, Drupal, Playable, and Tableau is a plus.

Experience with basic design software such as Canva, as well as the ability to create graphical elements to support dynamic email look and feel.

Experience developing and deliver training curriculum and workshops.

Familiarity with accessibility standards in email and web content.

Familiarity with brand and style guide creation, training, and compliance.

Highly qualified applicants will have professional experience in higher education.

eComm Principle Professional

University Advancement

Elevate Your Career at UCCS\: Innovate, Inspire, and Impact in the Rockies!

Who We Are

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an eComm Principal Professional to join our team! UCCS offers a diverse and inclusive learning environment that fosters innovation, growth, and the holistic development of its students.

At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery—a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.

Salary Range\: $53,138 - $61,200 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Work Location: Hybrid eligible.

Benefits at a Glance

At UCCS, our employees are our most valued asset. We're proud to offer:

Generous Time Off\: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.

Robust Health Coverage\: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.

Financial & Retirement Benefits\: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.

Further Your Education\: Avail nine waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.

Wellness & More\: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.

Want to know your total compensation? Use our calculator to get the complete picture!

Summary

The Electronic Communications Principle Professional will contribute to the university’s core mission. This skilled communicator is passionate about leveraging technology to serve internal and external customers and to drive positive organizational change. Specifically, the individual in this position works strategically and collaboratively to advance the success of constituent outreach and communication at the UCCS by coaching, supporting, and empowering a growing user base of email marketers and event managers. This digital marketer will become a technical expert on CU’s eComm program and its applications (Salesforce, Marketing Cloud, and Cvent) and will provide their counsel and expertise to stakeholders. This individual will also be a valued thought partner to a dynamic team and will work with different colleagues to develop innovative, data-driven solutions to a range of practical problems. Most importantly, the Electronic Communications Principle Professional will approach their craft with a positive attitude, a collaborative spirit and a growth mind-set. This position reports to the UCCS Director of Marketing and eCommunication and is exempt from the State of Colorado Classified Staff system.

Essential Functions

The duties and responsibilities of the position include, but are not limited to:

eComm Program - User Support (80%)

Provides tactical and operational assistance on Salesforce, Marketing Cloud, and Cvent applications to approximately 70 licensed UCCS eComm users, in partnership with the Director.

Conducts discovery sessions with prospective eComm users to identify business requirements and facilitates new user provisioning and onboarding.

Provides tier 1 user support that addresses any aspect of the use of eComm applications (Salesforce, Marketing Cloud, Cvent). When issue is not resolvable, follows programmatic process to submit, manage, and track escalating tickets.

Intakes and services user requests while providing timely responses and updates on request completion timeline. With guidance from supervisor, independently manages high-volume, high-impact workflow.

Creates audience reports and/or campaigns for Marketing Cloud emails sends, which may involve processing and investigating data contained in non-source system lists.

Coaches users on email marketing best practices, such as email design and layouts, information hierarchy, and data-driven content.

Reviews and approves events in Cvent to ensure correct integration settings, campus brand standards, and financial configurations.

Coaches users on event promotion and registration best practices.

Assist with data visualization using program analytics and dashboards.

Provides exceptional customer service and prompt, accurate, courteous, and accountable support for all user inquiries and requests.

eComm Program - Technical Expert (15%)

Serves as the UCCS user support lead for Salesforce, Marketing Cloud, and Cvent applications in the CU eComm program. Provides tactical and operational expertise to program users and campus stakeholders.

Develops current and detailed understanding of all aspects of the eComm program, including applications, users, business requirements, programmatic goals and objectives, and the role that eComm plays in the broader CU enterprise strategy.

Collaborates with the CU System Office and other CU eComm campus specialists to develop program governance and facilitate program success, including attendance and participation in regularly scheduled meetings and groups, sharing of best practices, creation of pilot programs, etc.

Understands FERPA, HIPAA, CAN-SPAM, and other relevant federal and state legislation and university policies. Confident in applying and enforcing these guidelines in daily work and with program users.

eComm Program - Training and Development (5%)

Works with the Training Manager to provide initial training, ongoing technical assistance, and skill development to program users with different backgrounds, motivations, and abilities.

Works with the Training Manager to compile and generate content for regular newsletter to program users and stakeholders.

Works with the Training Manager to create and manage formal and informal user groups and communities of learning.

Creates documentation on program structure, governance, and best practices.

Tentative Search Timeline

Priority will be given to applications submitted by\: May 26, 2025.

Potential interview dates\: May 28-29, 2025.

Potential start date\: June 15, 2025.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.