Quality Assurance Manager - Software/Technology

Job Description

Quality Assurance Manager - Software/Technology

Summary/Objective

Manages and coordinates activities and operations of quality assurance department and staff.

Quality Assurance Manager Duties and Responsibilities

Coordinates with other managers and associates to identify critical success factors, develop measurement systems, and implement continuous process improvement methodologies.

Designs, develops, and implements comprehensive quality assurance programs.

Maintains, enforces, and measures quality assurance processes.

Defines and manages an end-to-end test environment including but not limited to selection of tools, methods, and process.

Reviews and evaluates services to correct deficiencies and formulate improvements.

Assures on-time delivery of new projects; ensures product quality, performance, and conformity with company established specifications.

Assists with the planning and implementation of new programs, services, and projects; monitors progress and evaluates results; recommends changes or other action as appropriate.

Maintains and manages department budget.

Reviews, analyzes, and implements technological changes to enhance performance and customer requirements.

Hires, trains, supervises, motivates, and develops quality assurance staff; manages schedules and workflow.

Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and government regulations.

Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.

Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.

Performs other related duties as assigned by management.

Quality Assurance Manager Skills and Specifications

Must have excellent listening, oral and interpersonal skills to interact with programmers and application users or stakeholders

Must have excellent technical writing skills to documents QA results and recommendations

Must have an analytical mind and an eye for detail that can help troubleshoot problematic programs and executable codes

Competencies

Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Supervisory Responsibility

Directly supervises employees within the department(s).

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Quality Assurance Manager Education and Qualifications

Bachelor’s degree (B.S.) or equivalent in Computer Science, Mathematics, Engineering, Information Technology or related field.

Four to six years related experience or equivalent.

Experience with manual testing methodologies, including functional, regression, and exploratory testing

Demonstrated proficiency in supervising and motivating subordinates

Commitment to excellence and high standards

Excellent written and oral communication skills

Basic competence in subordinates’ duties and tasks

Ability to work with all levels of management

Strong organizational, problem-solving, and analytical skills

Ability to manage priorities and workflow

Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm

Acute attention to detail

Demonstrated ability to plan and organize projects

Proficient with Windows, MS Office Suite, Testing software such as Selenium, TestComplete or similar, and Visual Studio

Experience with API testing frameworks (e.g., Postman, Swagger) and API automation tools

Knowledge of performance testing tools such as Locust or JMeter and their integration with automation workflows

Proven leadership and business acumen skills

Proven ability to handle multiple projects and meet deadlines

Good judgement with the ability to make timely and sound decisions

Creative, flexible, and innovative team player

Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/technical specialization.

Additional Eligibility Qualifications

Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type/Expected Hours of WorkThis is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m.

TravelNo travel is expected for this position.

Work Authorization/Security Clearance

Must pass Background check and drug test.

AAP/EEO Statement Watch Systems LLC provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to,,,,,, disability, marital status, military status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.