Patient Services Representative PSR

Job Description

Are You Passionate About People?

Do you enjoy helping others and making a difference in the lives of patients and the community? If so, we'd love to meet you! Join Noble Community Clinics and be part of a team dedicated to transforming healthcare in Wisconsin. We foster a culture of collaboration, respect, and accountability - working together to provide inclusive, high-quality care.

About Us

Noble Community Clinics is a Federally Qualified Health Center (FQHC) that has been delivering exceptional, integrated healthcare to Wisconsin communities for over 60 years. Our Mission is to ensure high-quality, integrated healthcare and promote the well-being of our of patients, staff and communities.

About the Role

The Patient Services Representative completes patient registration, assists with walk-in patients, and ensures excellent customer service.

• Check patients in for and out of their appointments.

• Schedule patients’ appointments.

• Update schedules daily to fill no-show and canceled appointments, as well as schedules walk-in and emergency patients.

• Verify patient demographic and insurance information for accuracy when checking patient in person or over the phone.

• Collect patient co-pays and pre-arranged payments at time of check in.

• Responsible for balancing cash drawer and making bank deposits daily or as directed.

• Confirm upcoming patient appointments as directed.

• Answer phones and direct calls as appropriate.

• Maintain patient call lists for patients who are Available on Short Notice (ASN), for efficient and effective management of provider schedules.

• Communicate regularly with clinic staff to ensure the patient flow is on time and operating efficiently.

• Work toward achieving performance and quality metrics identified for the Scheduling Center.

• Refer patients for financial, insurance or personal assistance, as necessary.

• Maintain high customer service standards to reflect a positive image of the organization.

• Maintain patient confidentiality, following Health Insurance Portability & Accountability Act (HIPAA) requirements.

• Maintain knowledge of requirements and other unique characteristics of a Federally Qualified Health Center (FQHC).

• Establish and maintain effective working relationships with patients, employees, providers, and the public.

What You'll Receive

A culture built on patient care, teamwork, and community impact.Competitive salary & benefits to support your well-being:

20 days of Paid Time Off (PTO) – accrual starts on your first day!

8 Paid Holidays

Medical, Dental, Vision & Pet Insurance

401(k) with up to 5% company match

Short & Long-Term Disability, Life Insurance (company-paid)

What We're Looking For

• A High School Diploma or equivalent is required.

• Strongly preferred: previous experience in a healthcare business office setting.

• Experience with medical, dental, and behavioral health insurance benefits is preferred.

• A minimum of one year’s customer service experience is required.

• Excellent problem-solving skills.

• Proficient in Microsoft Office applications.

Noble Community Clinics is proud to be an Equal Opportunity Affirmative Action employer.

Full-time