Complimentary Services Host-Hostess

Job Description

Greeting and escorting guests to tables in the Comp Services Area, maintaining a courteous and efficient operation of the dining area to ensure guest satisfaction. Ensure guests are registered guests of the hotel or paying patrons for Comp Services.

Compensation:

$15 - $16 hourlyResponsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Meet and greet guests in a friendly and courteous manner as they arrive

Ensure guests are registered guests of the hotel or paying patrons for Comp Services based on operating procedures

Create the best possible memorable experience for the guest

Cater to guests who may require extra attention; e.g. children, elderly

Provide guests with product details, such as menu items and description as well as alternatives available for food allergies

Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.

Keeps customer count, as well as tracks table availability.

Promptly answers questions and responds appropriately to the needs in a friendly and professional manner.

Adheres to all company policies and procedures.

Follows safety and security procedures and rules.

Knows department fire prevention and emergency pUtilizes protective equipment where required.

Reports unsafe conditions to supervisor/manager.

Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.

Provides for a safe work environment by following all safety and security procedures and rules.

All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).

Assists other Personnel when needed to ensure optimal service to guests.

Perform any related duties as requested by supervisor/manager.

Qualifications:

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.

High school diploma.About Company

Embassy Suites by Hilton is a chain of upper upscale all-suite hotels by Hilton.

We're off I-25, three miles from the United States Air Force Academy and the University of Colorado. Pikes Peak Highway is 20 miles away and many of our rooms have views of the Rocky Mountain range.

Full-time