Sr. Client Services Associate

Job Description

First Federal Bank of Louisiana is currently seeking a Senior Client Services Associate in the Business Banking Department. The position is located at the Main Office in Lake Charles, Louisiana.

About Us

First Federal Bank of Louisiana is a full-service, locally owned, community bank that has helped build the communities we serve for 70 years. With 16 branches serving 11 communities in Louisiana, we are proud to offer our customers a wide variety of products and services to meet all of their financial needs. We offer Personal and Business Checking Accounts, Savings and CDs, multiple Retirement options, Home Equity Lines of Credit, as well as Mortgages and Consumer Loans. Our established Investment and Insurance divisions also offer a full line of products. Over the years, First Federal Bank has established a reputation for fast, professional service. We believe our customers expect and deserve nothing less.

Position Summary

Performs a wide range of customer service duties for consumer and/or business clients. Assists lenders in acquiring new business, as well as establish and maintain a personal and professional relationship with clients. Serves as the senior commercial loan processor by processing complex commercial loans from start to finish. Assists commercial lenders and trains new Client Services Associates, as well as branch lenders regarding commercial lending.

Essential Duties & Responsibilities include, but are not limited to, the following:

Monitors reports; contacts clients; monitors NSF accounts

Processes direct deposits, ACH drafts, transfers, incoming and outgoing wires; completes internal verification of deposits

Opens, processes, renews, performs maintenance, and/or closes various types of accounts, services, and/or products; maintains required documentation

Performs administration duties; may assist other related areas, as needed

Accepts applications for all types of loans; verifies, prepares loan files, requests all documentation needed for credit decision; handles disbursement and follows-up on loans; inputs and maintains loan records in applicable system; works to clear all loan exceptions

Issues sub-account numbers and maintains applicable loan registers for tracking purposes

Prepares loan tickets, letters, notices, extension and modification agreements, as needed

Coordinates with other departments regarding past due loans and matured loans

Complies with specific job related BSA policies and procedures, including but not limited to: obtains proper identification; completes CIP requirements; completes and submits Customer Transaction Reports (CTR), Suspicious Activity Reports (SAR), Monetary Cash Sale Forms on time and in accordance with BSA policy; recognizes “red flags”; reports suspicious or unusual requests to the BSA and Security Officers; performs OFAC scans in accordance with BSA policy

Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.

Minimum Qualifications

High school diploma or general education degree (GED) and

Minimum of five (5) year of related experience or training within a financial institution.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full job description is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.

Full-time