Optical Front Desk Representative

Job Description

Job Description

Job:

Contact Lens Front Desk

EEOC:

Admin Support

Status:

Non-Exempt

Department:

Admin Support

Position Overview: Front desk personnel are the face of the optical center. You will be responsible for greeting patients upon arrival, updating patient information, answering high volume multi-line phone systems, transfer calls, scheduling appointments, answering questions, collecting balances, copays, and managing the flow of traffic in the center.

Responsibilities:

Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.

Scan appropriate documents into EMA.

Verify insurance benefits and eligibility.

Collect outstanding balances, deductibles, copays due at the time of check-in.

Ability to multitask

Schedule patient's follow-up appointment

Answer multi-line phones and handle the patient's needs or directly to the appropriate party.

Call patients to remind them of upcoming appointments.

Schedule new, follow-up appointments and adjust existing appointments.

Respond to voicemails, in a timely manner.

Maintain schedule templates for multiple doctors.

Placing contact lens orders.

Other administrative duties as assigned.

Required Skills/Abilities:

Personality and demeanor to deal with the public or distraught patients.

Basic office skills to perform a variety of clerical duties such as typing and filing.

Good organizational skills.

Be empathetic and calm

Excellent communication, organizational, and time management skills.

Customer service, computer, and telephone skills.

Meticulous attention to detail.

Qualifications:

Excellent communication, organizational and time management skills.

Customer service, computer, and telephone skills.

Meticulous attention to detail.

Prolonged periods of sitting at a desk and working on a computer.

Must be willing to travel if needed for business needs.

This job description in no way states or implies that these are the only duties to be performed by this employee.

The employee will be required to follow any other instructions and to perform any other duties requested by the Supervisor.

PHYSICAL REQUIREMENTS (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

As part of the hiring process, Eye Consultants of Atlanta may conduct background checks and drug testing to ensure a safe and secure workplace. Offers of employment are contingent upon the successful completion of these screenings. By submitting your application, you acknowledge and consent to these procedures in accordance with applicable laws and regulations.

Eye Consultants of Atlanta complies with all state and federal regulations related to background checks and drug testing and maintains strict confidentiality of all results.

Full-time